Director of Implementations - Science Exchange
San Francisco, CA 94114
About the Job
Seniority Level: Director / VP
Industry: Information Technology & Services, Computer Software, Biotechnology, Biopharma, Pharmaceuticals
Employment Type: Full-time
Job functions: Technical Integrations, Business Analyst, Project Management, Customer Onboarding
Location: Remote, flexible
Summary:
We are looking for a Director of Implementations to work closely with our Sales team to implement the Science Exchange Supplier Orchestration Platform for our enterprise customers in the life science industry.
About you:
The individual will have a proven track record of managing and executing implementations of large scale enterprise software solutions in a client setting. The candidate will become a product expert in the Science Exchange software marketplace and ecosystem of integration partners, and will be responsible for gathering customer business requirements, translating those into technical specifications, liaising with engineering as needed on new capability build, configuring the platform, and integrating the platform into other software tools for new and existing customers. You will be the project manager and owner of customer implementation projects, driving forward progress both internally and externally. The candidate will have specific proficiency in the Salesforce technology stack and architecture. The ideal candidate should be a self-starter who is excited about the opportunity to work for a well-funded Life Sciences SaaS company at a unique inflection of growth and with a rapidly growing customer base. You are ambitious, energetic, comfortable thinking on your feet and enjoy working in a high-performance setting. Most importantly, you are customer focused and passionate about the opportunity for life sciences companies to use SaaS products to accelerate breakthrough scientific discoveries.
About the role:
- Configure and integrate the Science Exchange platform into customer’s IT landscape - typically ERP, procure-to-pay, Ticketing, TPRM, CLM, ELN and data warehousing tools.
- Design and document the integration architecture considering the customer’s requirements.
- Validate customer requirements against third party API documentation.
- Work with customer stakeholders and internal engineering to build integrations leveraging Science Exchange's integration platform and workflow engine.
- Unit test configurations with the customer.
- Provide periodic status reports to your manager and/or client.
- Provide accurate estimations and timelines of work performed.
- Collaborate with the product team to steer and provide ongoing feedback to continually improve the Science Exchange product.
Specific qualifications & requirements:
- BA/BS degree required; Masters, MBA, or PhD is a plus
- Minimum 5 years in one or more of the following: Enterprise Architecture, Technology Consulting, Solutions Engineering, Technology Solutions Development, Technical and/or Solutions Architecture.
- Prior experience leading customer implementations, preparing for and running customer calls
- Great project management skills and an ability to prioritize across multiple accounts at different stages of their implementations based on urgency, importance, and impact
- Extensive experience working with Procure-to-Pay technologies (e.g., SAP Ariba, Coupa, Oracle Jaggaer) and ERP systems (e.g., SAP, Netsuite, Intacct, Quickbooks)
- Extensive knowledge of the Salesforce platform
- Experience with mapping business requirements into technical features
- Strong documentation, analytical and problem-solving skills
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- A self-starter with the ability to thrive in a quick adapting and high-growth environment
Preferred qualifications:
- Salesforce Product Certifications: Administrator, Platform App Builder, Sales Cloud Consultant
- Experience working within the life sciences, pharma or biotech vertical (e.g., directly employed or as a vendor)
The US-based salary range for this full-time position is $160,000-$180,000. Our salary ranges are determined by the role and seniority level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay can be determined by additional factors including, but not limited to, job-related skills, experience, and relevant education and/or training.
Please note that the compensation details listed in US-based postings reflect the base salary only. Incentive compensation and health, dental and vision benefits are also offered for all US-based roles.
Ready to join us?
Science Exchange is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
About Science Exchange:
Science Exchange is the first procurement and supplier orchestration cloud software platform for life sciences companies. The platform digitizes and streamlines complex procurement workflows spanning the entire purchasing lifecycle, from vendor and product discovery through purchasing and payment. Many of the world’s top pharma and biotech organizations rely on Science Exchange to help accelerate their research, automate manual processes, and advance their programs faster. For additional information on Science Exchange, please visit www.scienceexchange.com.
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