Director of Information Technology at The Institute for Family Health

SUMMARY:

The Director of Information Technology is accountable for the resiliency, security, design, and high availability of the Institute’s IP network, data centers, Institute-managed endpoints, as well as critical on-premise and cloud applications (including, but not limited to, the electronic health record, email, file storage, authentication, and voice environments). The Director of Information Technology provides direct oversight to a team of eight engineers.

The Director is also accountable for procurement, deployment, and support of computing and telephonic equipment. The Director of Information Technology provides direct oversight to the Manager of the Information Technology Technician and Helpdesk teams.

RESPONSIBILITIES:

• Prepares of budgets and control of expenditures; strategic technology and capacity planning; procurement and approval of hardware and software; and management of outsourcing and cloud-based service arrangements
• Manages annual capital spending to ensure timely refreshes of all network, storage, and server hardware and manage software ordering and renewals for infrastructure and assigned applications
• Provides direct oversight to a team of engineers, developers and system administrators and supervises the manager of helpdesk analysts and technicians.
• Coaches, mentors, and manages the performance and professional development of team members, establishing and tracking goals and ensuring that skills continue to evolve to meet the needs of job functions

• Establish and monitor effective controls for the processes and functions performed by infrastructure teams
• Leads initiatives and necessary upgrades, maintenance, and migrations for the Institute’s entire environment and business applications
• Serves as the primary point of contact for planning new Institute initiatives that require information technology infrastructure planning and implementation
• Builds successful stakeholder relationships with key leaders in patient care, administration, research, and education to understand their IT needs, acting as a trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs
• Ensures effective internal and external communication regarding system and network outages, upgrades, and new initiatives

• Associate or bachelor’s degree in technical field or a relevant combination of education and technical experience required
• Ten years working in an enterprise technology environment required
• Five years of team management and supervision experience required
• Two years of accountability for the resiliency, security, design, and high availability of enterprise information technology resources required
• Experience supporting healthcare organizations and the Epic Electronic Health Record preferred
• CCNA required
• CCNA/P Voice, CCNP Route and Switch preferred
• VMWear VCP, Microsoft Teams Voice Engineer preferred
• Familiarity with electronic health records (EHR) technology preferred

The mission of the Institute for Family Health is to provide high quality, patient-centered primary health care in communities historically neglected due to racism and poverty, regardless of patients’ ability to pay.

We know it is necessary to leverage heath information technology to achieve our mission. We are early adopters — The Institute first implemented Epic over 20 years ago and we have been on the leading edge ever since.

The Practice Management Technology team prides itself on delivering a high-quality experience for our user community. Our Electronic Health Record ranks in the top 90% for overall satisfaction of all health care organizations participating in the KLAS Arch collaborative.

When you join our 30-person team, you will get to know the entire team supporting the electronic health record. Because we are a smaller team, each team member has the opportunity to support a wide range of projects and organizational initiatives. You will have no shortage of professional development opportunities.