Director of IT - Klaviyo Inc.

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

Klaviyo is looking for a proven Technology Leader to lead the Systems and Searchbar Teams at Klaviyo. Reporting to the VP of Global Technology Solutions, this role will manage all aspects of corporate technology for Klaviyo globally. The Director of IT Operations will work closely with members of all departments to ensure that Klaviyo has best in class technology, world class infrastructure, and the right team to deliver on leadership vision.

How You'll Make a Difference:

• Lead a team of technical experts in three continents and ensure around the clock delivery of services while standardizing processes wherever possible.
• Develop, execute, and measure success with departmental OKRs that align with institutional as well as cross departmental goals.
• Get in the trenches and design quality solutions that can be delivered on limited timelines through whiteboarding and collaboration with other team leaders.
• Support incidents, identify root cause, and conduct retrospectives to help the team learn, grow and prevent future occurrences.
• Fearlessly provide feedback to team members as well as organizational leaders to ensure best practices are always followed.
• Collaborate to ensure high growth teams have and use the appropriate tools to help their process scale with enterprise tooling for ticketing, change management, standardized documentation, and institutional process.
• Lead IT construction projects for new global offices and touchpoints as well as adapting the hybrid technology for remote work.
• Be a thought leader with overall Leadership and help execute a roadmap that ensures delivery of top-notch, scalable, and secure solutions.
• Operate a project management cycle and work management technologies and processes.
• Closely follow the latest tech trends to mature best practices and support our growing business.
• Run without hesitation on a complex IT budgeting, planning, procurement, and deployment process.

Who You Are:

• 7+ years of IT experience supporting SaaS or high growth organizations.
• 5+ years managing other IT leaders.
• Comfortable working in a fast-paced, high growth environment.
• Experience managing a very large fleet of technology that includes laptops, mobile devices, audio visual solutions, and network infrastructure.
• Understands lifecycle management with macOS, Windows, Linux as well as applications such as Okta, Jamf, and Zoom.
• Attentive to details on large-scale, high cost technology deployments.
• Knowledge of security, privacy and compliance frameworks (e.g. ISO 27001, SOC 2, GDPR, SOX, CCPA, etc.).
• Outstanding people manager who delegates appropriately and develops their team.
• Excellent communication skills, both written and verbal. Lifetime learner and strong collaborator to get things done.

The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.

Base Pay Range For US Locations:

$168,000 — $252,000 USD

Get to Know Klaviyo:

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

You can find our Job Applicant Privacy Notice here.