Director of IT Certification Programs - Trocaire College

The Director of IT Certification Programsprovides direct and indirect support for non-academic certification Workforce Development IT training programs. Responsibilities include training, curriculum content development, coaching, employer outreach, instructor coordination, and student recruitment. The positionworks closely with the Director, Trocaire Technology Institute, the Associate Director of WFD, with ultimate responsibility to the Vice President of Innovation and WFD. The position is primarily funded by an Empire State Development Workforce Development Challenge Grant for a period of two years (February 2023).

Primary Job Duties/Responsibilities:

• Provide technical training and instruction for students in WFD programs.
• Designs and manages training programs, instruction, and course content.
• Conducts program participant coaching with a focus on success pathways including industry certification such as with CompTIA and other IT industry recognized certifications and badges.
• Works with colleagues to execute funded and grant related programs.
• Is actively involved in the recruitment process.
• Conducts employer outreach in support of internships and employment.
• Serve as a contributor to WFD and technology-related grants, and community engagement.

Minimum Qualifications:

• A bachelor's degree in an IT discipline, business or related field with appropriate industry experience.
• A proven record of excellence in training or demonstrated evidence of training potential.
• Experience training in synchronous and asynchronous modalities.
• Coaching: Ability to meet students where they are and guide them to successful outcomes;
• Experience with content creation and delivery, in an environment where the success metrics include student retention, completion, and attainment of certifications.
• Commitment to the Mercy Mission, the opportunity college ethos, and diversity and inclusion.

Preferred Qualifications:

• A Master's degree in an IT discipline, education, business, analytics or related field with appropriate industry experience
• IT certifications in subject areas taught, and or the ability and motivation to earn certifications as recommended by the Director, Trocaire Technology Institute.
• Experience in project development and management
• Experience providing IT and Project Management consulting services.

Job Specific Competencies:

• Strong collaboration, teamwork and facilitation skills with respect to content creation and student success.
• Strong interpersonal communication skills
• Supports high quality instruction
• Has excellent working knowledge of curriculum design
• Collects outcomes data for evaluating quality of training programs
• Assists with recruiting and mentoring new faculty
• Supports educational technology in the classrooms, labs, and online courses
• Connects with alumni through social networking
• Maintains quality assurance of curriculum
• Ability to review and recommend modifications to current and developing Workforce Development IT courses.

Position Specifications and Working Conditions:

The physical demands and the work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This positionperforms most of their work in office settings. Minimal physical effort is required. The employee must be able to operate personal computer and related equipment. Reasonable accommodation will be provided for employees with physical limitations.

While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to sit and use hands along with fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance and stoop. Specific vision abilities required for this job include close vision. The noise level in the work environment is usually moderate.