Director of IT Operations - Virtual Company
Austin, CA 000
About the Job
Director of IT Operations
Remote | Full Time - in Austin, TX area
Key Focus Areas:
IT Management:
Takes responsibility for the design, procurement, installation, upgrading, operation, control, maintenance (including storage and communication of data, voice, text, audio and images) and effective use of IT infrastructure components and monitors their performance. Provides technical management of an IT operation, ensuring that agreed service levels are met and all relevant procedures are adhered to. Schedules and supervises all maintenance and installation work. Ensures that operational problems are identified and resolved. Provides appropriate status and other reports to specialists, users and managers. Ensures that operational procedures and working practices are fit for purpose and current.
IT Strategy and Planning:
Ensures that all stakeholders adhere to IT strategic management approach and timetables. Collates information and creates reports and insights to support IT strategic management processes. Develops and communicates function area roadmap and tactical plans aligned to the strategy. Contributes to the development of policies, standards and guidelines for IT strategy development and planning.
Financial Management:
Advises on financial planning and budgeting. Develops financial plans and forecasts. Monitors and manages IT expenditure, ensuring that all IT financial targets are met, and examining any areas where budgets and expenditure exceed their agreed tolerances. Assists with the definition and operation of effective financial control and decision-making, especially in the areas of service, projects, and component cost models and the allocation and apportionment of all incurred IT costs. Analyzes actual expenditure, explains variances, and advises on options in use of available budget.
What You’ll Do:
- Oversee the management of AWS and Azure cloud operations, ensuring optimal performance, cost efficiency, and security of our cloud-based infrastructure.
- Develop and implement strategies for Microsoft 365 infrastructure, including administration, support, and migration plans.
- Manage physical data center operations, ensuring compliance with industry best practices, efficiency, and security.
- Oversee office infrastructure, including network, hardware, and software resources, to ensure seamless operations and support for all employees.
- Oversee the service desk function, ensuring the timely resolution of technical issues and the delivery of exceptional customer service.
- Ensure efficient life-cycle management of end-user devices following industry best practices.
- Develop and manage IT operations budgets, ensuring that resources are allocated effectively to support business needs.
- Collaborate with other IT leaders to develop and execute long-term strategic technology plans and roadmaps.
- Establish and maintain policies, procedures, and documentation to support IT operations, ensuring compliance with relevant regulations and industry standards.
- Continuously evaluate IT operations performance and identify opportunities for process improvements and cost savings.
- Lead and mentor a team of IT operations professionals, fostering a culture of collaboration, innovation, and continuous improvement.
Who You Are:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum 10 years of experience in IT operations, with at least 5 years in a leadership role.
- Strong knowledge of AWS and Azure cloud operations, Microsoft 365 infrastructure, data center management and end-user device management at scale.
- Working understanding of ITIL and ITSM
- Proven experience managing IT service desk functions and delivering exceptional customer service.
- Excellent interpersonal and communication skills, with the ability to effectively collaborate with cross-functional teams and senior management.
- Strong analytical and problem-solving skills, with a focus on process improvement and cost optimization.
- Knowledge of industry best practices, regulations, and security standards.
- Demonstrated ability to manage budgets and allocate resources effectively.
- Experience leading and developing high-performing teams.
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
