Director of Learning & Development - Charlie Health
New York City, NY
About the Job
Why Charlie Health?
We are currently facing a nationwide mental health epidemic marked by escalating rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, individuals who are struggling and seeking support are often met with geographical and financial barriers, driving increased urgency for a new approach to behavioral health treatment.
At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our treatment programs combine curated groups, individual therapy, and family therapy into personalized, evidence-based treatment plans to provide long-term healing from home. By prioritizing connections among people with shared mental health experiences and goals, Charlie Health fosters sustainable healing and achieves industry-leading clinical outcomes, with over 90% of our clients seeing improvement in their most severe mental health symptoms.
Every member of the Charlie Health team is fueled by an unwavering passion for our mission. If you share this commitment, we invite you to join us in making a tangible impact on the mental health landscape.
About the Role
Charlie Health is hiring a Director of Learning & Development to build and lead the design, development, and implementation of impactful, modern learning solutions across a range of functions throughout the organization. Reporting to the Chief People Officer, and in partnership with key leadership across the organization, this role will provide subject matter expertise and guidance on a range of topics, especially: manager and leadership development, clinical continuing education, career pathing and change management. The ideal candidate is a people-first leader with the desire and ability to grow and support our team members as we work together to reduce youth suicide.
Responsibilities:
- Centralize and unify Charlie Health's learning and development function, establishing a consistent, clear, and measurable framework for the development of our teams
- Build and deliver leadership, management, and functional development trainings throughout the organization
- Act as the L&D business partner to key client groups, proactively identifying areas of further training and development
- Oversee learning governance, ensuring Charlie Health is always compliant with the multi-state, Joint Commission-accredited environment in which we operate
- Own all business processes related to our learning systems, including implementation, reporting, and adherence to required trainings
- Implement a progressive Leadership Development program that supports our team members as they progress through their Charlie Health careers
- Support and streamline our Clinical and Corporate onboarding functions to ensure a smooth integration into Charlie Health's culture and processes
- Continuously measure, evaluate, and report on the effectiveness of our development programming and impact on the larger organization
- Ad hoc training and development programs based on the needs of the business
Requirements
- Bachelor's degree required; Master's degree preferred
- At least 7-10 years of demonstrated expertise in L&D
- Exceptional written and verbal communication skills, with the ability to relay difficult concepts at all levels of the organization
- Thorough knowledge of and demonstrated ability to apply adult learning theories, best-in-class learning technologies, and modern instructional design methodologies
- Able to work a hybrid schedule of 4 days per week in our NYC office and located within 75 minutes' commuting distance of the office
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
Additional Information
The total target cash compensation for this role will be between $148,500 and $211,750 per year at the commencement of employment. However, pay will be determined on an individualized basis and will be impacted by location and number of years of experience. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.#LI-HYBRID
Our Values
- Connection
- Care deeply
- We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
- Inspire hope
- We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
- Congruence
- Stay curious
- We ask "why" five times before we're satisfied with the answer. We don't stick to the status quo; we challenge our assumptions and remain humble.
- Heed the evidence
- Above all, we're results-oriented. When we find data that calls our original plan into question, we modify or pivot.
- Commitment
- Act with urgency
- We work as swiftly as possible. The mental health crisis is relentless, and so are we.
- Don't give up
- Our clients don't give up and neither do we. Persistence is our superpower.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
