Director of Marketing Fulfillment at Judge Group
Phoenix, AZ
About the Job
Location: Phoenix, AZ
Salary: Depends on Experience
Description: Our client is currently seeking a Director of Fulfillment to oversee the day-to-day activities of the company, ensuring that the organization is managed and performing efficiently and effectively.
This job will have the following responsibilities:
Qualifications & Requirements:
Contact: bjohnson@judge.com
Salary: Depends on Experience
Description: Our client is currently seeking a Director of Fulfillment to oversee the day-to-day activities of the company, ensuring that the organization is managed and performing efficiently and effectively.
This job will have the following responsibilities:
- Establishes quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
- Reviews analyzes, and evaluates business procedures.
- Implements policies and procedures that will improve day-to-day operations.
- Ensures work environments are adequate and safe.
- Oversees Team Leads, Teams, and Fulfilment processes, ensuring each is reaching goals set by the department and Team Leads.
- Plans, directs, controls, implements, evaluates, monitors, and forecasts client retention of the division to achieve financial objectives.
- Communicates and explains new directives, policies, or procedures to Team Leads and Teams; for major changes, meets with entire fulfillment staff to explain changes, answer questions, and maintain morale.
- Improves customer service and satisfaction through policy and procedural changes.
- Leads coordination and integration of efforts among operations, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes.
- Projects a positive image of the organization to employees, customers, industry, and community.
Qualifications & Requirements:
- Thorough understanding of practices, theories, and policies involved in business and finance.
- Superior verbal and written communication and interpersonal skills.
- Superior managerial and diplomacy skills.
- Extremely proficient in Microsoft Office Suite or related software.
- Excellent organizational leadership skills and attention to detail.
- Excellent analytical, decision-making, and problem-solving skills.
- Running audits and identifying data patterns according to specific campaign KPIs
- Being prepared with topics to discuss at operations/sales meetings
- Basecamp audits are to be done every Friday
- Review recorded calls and bring notes/examples to roleplays
- Monitor the churn ratio to ensure we are meeting company goals
- Guide Team Leads and assist with the organization
Contact: bjohnson@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com