Director of Marketing Fulfillment at Judge Group

Location: Phoenix, AZ
Salary: Depends on Experience
Description: Our client is currently seeking a Director of Fulfillment to oversee the day-to-day activities of the company, ensuring that the organization is managed and performing efficiently and effectively.

This job will have the following responsibilities:

• Establishes quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identifies opportunities for improvement. 
• Reviews analyzes, and evaluates business procedures. 
• Implements policies and procedures that will improve day-to-day operations. 
• Ensures work environments are adequate and safe. 
• Oversees Team Leads, Teams, and Fulfilment processes, ensuring each is reaching goals set by the department and Team Leads. 
• Plans, directs, controls, implements, evaluates, monitors, and forecasts client retention of the division to achieve financial objectives. 
• Communicates and explains new directives, policies, or procedures to Team Leads and Teams; for major changes, meets with entire fulfillment staff to explain changes, answer questions, and maintain morale. 
• Improves customer service and satisfaction through policy and procedural changes. 
• Leads coordination and integration of efforts among operations, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes. 
• Projects a positive image of the organization to employees, customers, industry, and community.

Qualifications & Requirements:

• Thorough understanding of practices, theories, and policies involved in business and finance. 
• Superior verbal and written communication and interpersonal skills. 
• Superior managerial and diplomacy skills. 
• Extremely proficient in Microsoft Office Suite or related software. 
• Excellent organizational leadership skills and attention to detail. 
• Excellent analytical, decision-making, and problem-solving skills.
• Running audits and identifying data patterns according to specific campaign KPIs 
• Being prepared with topics to discuss at operations/sales meetings
• Basecamp audits are to be done every Friday 
• Review recorded calls and bring notes/examples to roleplays 
• Monitor the churn ratio to ensure we are meeting company goals 
• Guide Team Leads and assist with the organization

Contact: bjohnson@judge.com