Director of Membership Engagement - Greater Louisville Association of Realtors® - Strategic Association Management Consulting

About Us:

As the Greater Louisville Association of Realtors® is the largest REALTOR® association in the state of Kentucky, we serve about 5,500 members. We continuously strive to be the collective force influencing and shaping the real estate industry in the Greater Louisville Area and beyond, with almost $6 billion generated in annual real estate transactions. We adhere to our strategic priorities with A.C.E, which commits us to Advocacy, Collaboration and Education. We are committed to providing the highest degree of service and professionalism, tools, resources and benefits to each member and are dedicated to a collective goal - making their success OUR success.

About this role:

The Greater Louisville Association of REALTORS® seeks a highly motivated and innovative individual to fill the role of Director of Membership Engagement to join our leading organization. This position lays a vital responsibility to cultivating GLAR’s overall membership operations, membership experience, growth and retention strategy. This is an exciting opportunity to contribute to the success of the association and make a positive impact within the real estate industry. As a member of the Executive Management Team, this position also reports to the CEO.

Essential Duties and Responsibilities: These essential duties and responsibilities are not intended to be and should not be construed, as an all-inclusive list of responsibilities, skills, or working conditions associated with this position. While it is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties or to assign other duties as necessary.

ESSENTIAL RESPONSIBILITIES

• Leads the development, implementation, and evaluation of GLAR’s membership strategy, including defining the member value proposition and executing member retention and recruitment efforts.
• Develop strategies and programs to institute and stimulate the overall GLAR member experience and corresponding segments.
• Identifies opportunities and collaborates with other departments to enhance member benefits and services offered by the Association.
• Provide recommendations and insights into the financial forecasts and annual budget.
• Make recommendations, in collaboration with other departments, to develop timely member programs, networking events, webinars, and other activities to foster a sense of community.
• Build and retain relationships with the Kentucky Real Estate Commission.
• Continuously support, identify, research and develop business opportunities for the department and the Association, including but not limited to non-dues revenue programs.
• Ensures annual compliance with the NAR Mandatory Core Standards for Associations of REALTORS® for assigned areas of organizational responsibility
• Oversee all membership tracking and reporting data, including but not limited to accurate membership records, membership application processing and membership trend analysis.
• Oversee the day-to-day operations of the membership department for current, new and prospective members, including member transfers, offices changes, Supra lockbox system, etc.
• Oversee the annual membership renewal billing and process and corresponding inquiries and work closely with accounting to update membership statuses.
• Create and take part in member outreach activities, broker office visits, member events, etc.
• Overhaul and oversee the new member orientation process.
•  In conjunction with the CEO, identify relevant training, development opportunities and mentoring for departmental staff.
• Other duties as assigned.  

About You.

• 5+ years minimum experience with association management, project management, membership processing management, sales support and/ or account management operations.
• Passionate about providing exceptional service to members, affiliates and vendors.
• Experience leveraging action plans to facilitate successful work.
• Effective at managing multiple projects simultaneously and prioritizing effectively.
• Strong interpersonal and written skills.
• Ability to build positive relationships with diverse stakeholders throughout all organizational channels.
• Excellent analytical, organizational, problem-solving, facilitation, decision-making, and time management skills.
• Demonstrates knowledge of market trends and changes and provides innovative concepts to adjust accordingly.
• Experience with Microsoft Office Suite. Knowledge of Rappatoni, Tangilla or another large AMS platform is a plus.
• Travel and minimum evening hours may be required at key points of the year.
• Passionate about excellence and continuous improvement.

NICE TO HAVE

• Public speaking experience
• Knowledge of the real estate industry
• Active within ASAE, KSAE, Association Forum, or involved in professional association professional societies.
• Serves on various committees at NAR, as assigned or appointed.
• CAE or RCE designation

SOME OF OUR BENEFITS

• Health, dental and vision insurance
• Long and short term disability insurance
• Paid vacation time
• 13 paid holidays
• Professional development budget
• 401K plan
• Relaxed dress code/Jeans allowed
• Employee Assistance Program

The Greater Louisville Association of REALTORS® is an equal opportunity employer. We proudly celebrate diversity and are committed to creating an inclusive environment for all team members.

POSITION LOCATION

Located in Louisville, KY. This is an in-office position.

SALARY DESCRIPTION: With discretionary bonus opportunity. Individual compensation packages are based on various factors unique to each candidate, including skillset, experience, qualifications and other job-related factors.

Salary Range: $65k-$75k