Director of Mission Services - Goodwill Industries of Northeast Texas

Summary:

Ensure the successful and efficient operation for the Mission Services Department at all facilities. Provide outstanding services and programs that will raise the quality of life for people with disabilities and/or disadvantages through the provision of competitive and gainful employment.

Job Responsibilities:

1. All employees will demonstrate service, stewardship, inclusion, integrity, empowerment, strive for continuous improvement, have accountability for their actions, professional conduct, and respect for the other people and other's property. Employees will maintain a well-groomed, professional appearance and acceptable hygiene in compliance with Goodwill's Dress Code/ Uniform policy. All employees will make themselves familiar with, and abide by the organization's core values, policies, and procedures.
2. Directs and supervises Mission Services staff, including job coaches, employment specialists, Vocational Adjustment teachers, and Employee/ Community Assistance Specialists.
3. Maintain and update all CARF required data and reports.
4. Secure relationships with community organizations that will refer potential job seekers to the Mission Services Department.
5. Research present and future needs of area industry and develop and implement sound educational and skill-based training programs for clients that meet those needs.
6. Ensure Mission Services staff are provided training to stay current and knowledgeable in the employment services field and provide high quality programs to our clients in a successful, results oriented manner.
7. Ensure the Mission Services Department provides qualified professional testing guidance, counseling, and training for all clients and that all necessary information is recorded in an accurate and timely manner.
8. Other duties as assigned.

Competencies:

Perserverance- Pursues everything with energy, drive, and a need to finish; seldom dives up before finishing, especially in the face of resistance or setbacks.

Personal Learning- Picks up on the need to change personal, interpersonal, and managerial behavior quickly; watches others for their reactions to his/her attempts to influence and perform and adjusts; seeks feedback; is sensitive to changing personal demands and requirements and changes accordingly.

Driven For Results- Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Sizing Up People: Is a good judge of talent; after reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization; can accurately project what people are likely to do across a variety of situations.

Dealing With Ambiguity- Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving in; can comfortably handle risk and uncertainty.

Required Education, Experience, and Special Skills:

1. High School Diploma
2. 2 years working experience with individuals with disabilities/disadvantages striving for successful employment outcomes.
3. Excellent communication skill, articulate, and self-confident.
4. Highly skilled in designing, developing and writing articles, newsletters, ads and brochures.
5. Budgeting and cost maintenance.
6. Experience speaking before large groups.
7. Strong interpersonal skills.
8. Excellent organizational skills.
9. Ability to assess client needs.
10. Knowledge of computers and commonly used software.