Director of Multifamily Operations - Keller Augusta

Firm Overview:

As a Nashville-based real estate developer, our client is fueled by their collective team across the country. Nationally notable and consistently successful, the firm is a privately held, full-service real estate development company reimagining the industry. Whether it’s an apartment home or a master-planned neighborhood, their approach remains rooted in principles of craftsmanship and beauty.

Position Overview:

Our client is seeking a highly skilled and motivated Director of Multifamily Operations to join a team overseeing a portfolio of residential rental properties. This candidate is responsible for the overall successful operations of properties and works to ensure the department operations meet or surpass industry standards.

This position will provide leadership and direction to all Community Managers and their teams. Under the direction of SVP, Head of Property Management, the position oversees the property management for each community in the assigned region ensuring that building operations are fiscally sound and achieving the financial performance goals, and the properties are well managed and maintained. Also assures compliance with all laws, rules, regulations, policies, and procedures. Promotes the company’s mission and philosophy.

This position requires a leader with strong mentoring, management, and operations skills. Someone with analytical and problem-solving skills; familiarity with building maintenance systems; good command of leasing practices; strong knowledge of property management and tenant/landlord practices, laws, rules, and regulations; knowledge of government housing programs and regulatory requirements; strong team-building and interpersonal skills, strong written and verbal communication skills and proficient with computer systems. This position must enjoy mentoring and have the ability to create a cohesive team. Experience with implementing processes or procedures would be preferred.

Functions:

• Review financial and variance reports on monthly and quarterly basis and implement timely correction measures, as necessary.
• Review vacancy reports; monitor resident income re-certifications; supervise provision of a variety of additional analytical/statistical reports on the operations, program compliance, government and investor compliance and other activities to ensure desired occupancy levels and return on investment.
• Report regularly to executive management.
• Oversee the preparation of month-end property performance and financial narratives, ensuring the property managers are explaining to property owners the relevant activity for each month.
• Review, interpret, and apply applicable laws and regulations, and company policies and procedures.
• Responsible for compliance with Fair Housing, Non-Discrimination and housing legislation.
• Ensure lease agreements are up to date, and provisions are enforced with each tenant.
• Continuously research and study innovative practices in top performing companies across various industries and pilot new and borrowed ideas in the property management team.
• Negotiate property management contracts and other contracts in accordance with established criteria to protect the company’s interest. Must be able to determine when contracts warrant investor, partner and/or lender review and/or approval.
• Implement an effective financial strategy, including budgeting, cost control, forecasted expenditures and revenue improvements, oversee the development of yearly operating budgets/forecasts.
• Maintain clear line of communication with each property owner/partner and foster client relations.
• Oversee risk management; ensure monthly property walk through inspections are completed and reporting with findings is documents.
• Develop and maintain property management systems, including policies and procedures.
• Ensure coordination of property operations, including building maintenance and rehabilitation work.
• Responsible for ensuring all property managers understand, monitor and are approving and properly coding all of the expenses for each property.
• Responsible for taking care of all escalated tenant complaints and responding to emergencies.
• Responsible for overseeing responses to and following up with all emergency situations at each property and if needed, coordinating with insurance adjusters and overseeing the management of any claim process. Ensure partners/investors/lenders remain informed.
• Work collaboratively with property management staff, Facilities Manager, Asset Management, Compliance, and Accounting to prepare annual operating and capital improvement budgets and long-term management plans for all properties and ensure timely completion and submission of financial reports to partners/investors.
• Conduct project investment reviews, including quarterly financial reviews, annual site inspections, tenant file review and periodic reviews of insurance, property tax, debt service coverage and reserve for replacement requirements.

Responsibilities/Duties for Staff Supervision and Development.

• Participate in the recruitment, interview, selection and evaluation process for property management staff.
• Mentor, coach, supervise, develop and direct community managers in their job responsibilities and the operation, maintenance and leasing activities of the properties to maintain company standards.
• Provide oversight to community managers regarding property maintenance and repairs.
• Mentor employees and train them on various best practices through a hands-on training approach and through special focused training seminars lead and designed by you.
• Lead regular staff engagement between PM staff and across other departments.
• Assure proper training and use of all equipment/supplies.
• Monitor initial tenant leasing activity to ensure compliance with requirements.
• Prepare annual management plans, as needed, with input from Director of Compliance, Facilities Manager, CFO, CEO, asset management, partners, and investors.
• Set performance goals by property, related to industry standards; monitors performance, adjust strategies as needed.
• Participate in organizational planning with SVP, Head of Property Management.
• Work with staff to ensure maximum use of property management and other software.
• Develop annual property management work program and long-range strategic plan.
• Work with owners, managers, site staff and accounting personnel to develop and manage individual site business plans including investment objectives, compliance goals, market positioning, personnel, asset quality, financial goals and objectives.

Responsibilities/Duties for Reporting, Community Involvement and Professional Development.

• Prepare and presents departmental reports relating to project performance, goals, standards, benchmarks, and other requested reports.
• Regularly communicate and cooperate with Asset Management, Compliance and Resident Services staff on all PM reporting and regulatory issues.
• Sit on various committees/boards pertinent to department and organization goals and standards.
• Stay a breast of property management and other real estate related industry standards, legislation impacting department and industry practices, policies, and procedures.

Qualifications:

• This candidate must have the following:
• Seven (7) years of full-time work experience in Residential Property Management, with a preference for experience in managing high-rise luxury rental buildings.
• Strong organizational, analytic, verbal, and written skills.
• Demonstrated ability to manage multiple projects independently to completion.
• Aptitude and knowledge of mechanical systems.
• Proficiency with Microsoft Office.
• Undergraduate degree or higher.
• History of managing staff, strong supervisory skills, and the ability to develop the skills of staff within the assigned portfolio.
• Prior experience with Yardi - highly preferred.