Director of Network Infrastructure (2024-2025) - Keller Independent School District

Job Title:  DirectorWage/HourStatus:  Non-Exempt

Job Role: Network Infrastructure

Pay Grade:  AD 9

Department/School:  Technology

Function:  Technology

Reports to:Chief TechnologyOfficerHRDate Approved:October2024

HRDateRevised:

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SUMMARY:

The Director of Network Infrastructure is responsible for the overall operation, management, and maintenance of the network and computing resources including, but not limited to, wired and wireless, as well as systems and server infrastructure across Keller ISD to ensure compatibility, security, and integration with division strategies and business plans. 

Supervising, scheduling, and coordinating with Network Engineers, Network Analysts, and Infrastructure teams to dedicate technology support resources to IT projects across the organization. Work to challenge employees to excel at their jobs, develop their skills, and assist them with goal setting and career development while delivering a working network and systems infrastructure. 

The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties and responsibilities noted herein, however, this list represents examples only, and is not a comprehensive listing of all functions and tasks performed by positions found in this job description.

• Model KISD core organizational beliefs and values; perform duties effectively and efficiently for the purpose of supporting and contributing to high student achievement.

• Provide program support and service delivery; communicate effectively within and across teams and participate in cross-functional work groups.

• Maintain a commitment to the District mission; model District expectations through personal leadership and actively support the efforts of others to achieve District goals.

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MAJOR RESPONSIBILITIES AND DUTIES

Network Management

• Collaborates with internal and external personnel for the purpose of implementing and/or maintaining network infrastructure services in compliance with local, state, and federal laws.

• Directs department operations involving the maintenance of services and the implementation of new programs and/or processes (e.g., plan and implement new policies, procedures, and initiatives in all areas of employee information, etc.) for the purpose of providing services within established timeframes and in compliance with related requirements.

• Manages support for a wide variety of programs with an emphasis on network infrastructure to ensure District compliance with established guidelines.

• Monitors procedures for the purpose of ensuring accurate and efficient data collection.

• Oversees all network Infrastructure support including but not limited to the Wireless Team, Network Team, and Infrastructure Team, etc.

Analysis and Collaboration

• Facilitates meetings, workshops, seminars, etc. for the purpose of identifying issues, developing recommendations, supporting other staff, and serving as a District representative.

• Performs personnel functions (e.g., interviewing, evaluating, supervising, etc.) for the purpose of maintaining adequate staffing, enhancing the productivity of personnel, and achieving objectives within budget.

• Prepares a wide variety of often complex materials (e.g., plans, funding requests, reports, analyses, recommendations, procedures, etc.) for the purpose of documenting activities and issues, meeting compliance requirements, making presentations, and/or providing supporting materials for requested actions.

• Research emerging technologies for the purpose of maintaining cutting-edge availability of hardware, software, and technical applications.

• Researches and recommends topics required to manage assignments (e.g., relevant policies, new federal and state statutes, procedural and system changes, etc.) to develop new programs/services, ensure compliance with regulatory requirements, secure general information, and/or respond to requests.

Recordkeeping, Reporting and Inventory

• Write manuals and document current network procedures.

• Create and maintain documentation as it relates to system configuration, mapping, processes, and service records. 

• Monitor and test system performance; prepare and deliver system performance statistics and reports. 

Policy and Law

• Perform other duties, as assigned by the Chief Technology Officer, for the purpose of ensuring the efficient and effective functioning of District network infrastructure services.

• Maintain confidentiality.

• Pursue Professional Development activities for self and assigned staff; ensure that Professional Development activities are aligned with District goals and initiatives and current professional research.

• Comply with all policies, operating procedures, legal requirements, and verbal and written directives.

• Comply with the Professional Code of Ethics and Standard Practices for Texas Educators.

• Follow District safety protocols and emergency procedures.

• Perform other related duties as assigned.

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QUALIFICATIONS:

Education/Certification:

• Bachelor’s Degree in IT or a related field of study with a network engineering focus (preferred)

• CCNAandCCNPCertificationrequired

• CCNA R&S, CCNA Cyber Ops, CCIE R&S certifications(preferred)

Experience:

• Seven (7) to ten (10) years IT and networking experience

• Five (5) to seven (7) years of supervisory or management experience that includes experience developing staff training plans, establishing goals for team members, making hiring/termination and other staffing decisions, and managing projects.

• Experience working with server technologies (preferred)

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SPECIAL KNOWLEGDGE/SKILLS/ABILITIES:

• Ability to review and approve testing and implementation plans for proposed solutions.

• Ability to troubleshoot complex issues affecting networks, systems, and applications.

• Ability to work with systems, networks, and other groups within the Technology Division to effectively communicate changes and technical problems to get them resolvedin a timely manner.

• Knowledge of Project Management methodologies.

• Ability to exercise sound judgment in making critical decisions.

• Knowledge of and the ability to interpret and apply relatedDistrict policies, procedures, principles, and practices.

• Knowledge of and ability to interpret and apply related federal, state, and local laws, ordinances, rules, and regulations.

• Ability tomonitorthe performance of direct reports to ensure compliance with policies, procedures, and applicable laws.

• Ability to develop and implement policies, procedures, goals, andobjectives.

• Ability to evaluate the effectiveness of processes of varying levels of complexity, and to develop changes or alternatives.

• Knowledge of the principles, methods, and tools for evaluating information system security features against a set of security requirements.

• Ability toestablishand maintain effective working relationships.

• Ability to negotiate and resolve conflict.

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SUPERVISORY RESPONSIBILITES:

• None

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MENTAL/PHYSICAL DEMANDS AND ENVIRONMENTAL FACTORS:

Tools/Equipment Used: 

• Standard office equipment including personal computer and peripherals 

• Network equipment

• Computer systems

Posture:

• Prolonged sitting and standing; bending/stooping, pushing/pulling, and twisting 

Motion:

• Repetitive hand motions, frequent keyboarding and use of mouse; occasional reaching 

Lifting:

• Occasional lifting and carrying 50 to 80 pounds

Environment: 

• May work prolonged or irregular hours; occasional districtwide and statewide travel

• Regular exposure to noise and computer monitors

• Work to be completed on-site from assigned school or building

• Remote work available when not required on-site and approved by department supervisor

Mental Demands: 

• Work with frequent interruptions; maintain emotional control under stress work; prolonged or irregular hours

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INTENT AND ACKNOWLEDGEMENT:

This description is intended to indicate the kinds of tasks and levels of work difficulty required of positions given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be.  It is not intended to limit, or any way modify the right of any supervisor to assign, direct and control the work of employees under supervision.  The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.