Director of Nursing Services - Sunrise Senior Living

Sunrise Senior Living operates a number of different brands of communities for seniors. As a result, this position’s area of responsibility may differ among the various brands and states. Despite the differences in responsibilities between the brands and states, the following are a core set of duties common to this position.

Clinical Care Delivery Operations

• Directs, supervises the management of the team members in the skilled nursing center
• Implements and monitors systems that ensure consistent delivery of quality guest/resident services.
• Implements staffing and scheduling patterns to maintain continuity of guest/resident care and regulatory compliance.
• Assesses and monitors clinical setting for effective and safe guest/resident centered care
• Facilitates effective communication between cross functional teams and promotes a team approach in the delivery of guest/resident care.
• Maintains communication with guest’s/resident’s physician, family and or responsible party to ensure the guest’s/resident’s needs are being met.
• Identifies the on-going needs of guests/residents in order to maintain the highest quality standards for well-being.
• Ensures proper utilization of the Resident Care Plan by all team members.
• Ensures proper follow through and documentation of guest/resident care.
• Facilitates relationships with Hospice, Therapy, and other providers.
• Participates in community awareness activities and community relationship development.
• Assists in counseling guest/resident, family, or responsible party during difficult transitional care periods.

Quality Assurance and Regulatory Compliance

• Strives for excellent quality care and service delivery as measured in the Quality Services Review (QSR) process and institutes with follow up measures on corrective actions in a timely manner.
• Researches, documents, and reviews all incidents of abuse, neglect and misappropriation of funds; develops and implements plan of correction as appropriate.
• Ensures Quality Improvement meetings are occurring and may be designated as the Chairperson of the meetings.
• Analysis of Guest/Resident Care Standards of Care and Support Services to maintain quality guest/resident care and clinical practice.
• Reviews, develops and implements plans of correction for concerns and issues identified by pharmacy consultants
• Reviews and develops plans of correction with interdisciplinary team to enhance the quality of resident care
• Regularly monitors each resident’s medication & treatment profile and medication pass process to ensure each medication and treatment is administered as ordered and documented accurately.
• Reviews for accuracy and compliance all physician orders at time of move in and monthly thereafter.
• Acts as liaison with pharmacy to ensure effective services for the residents.
• Ensures pharmacy follows state regulations for labeling, distribution, and identification of medications.
• Develops a thorough working knowledge of current and evolving federal and state regulations, policies and procedures for resident care and services.
• Ensures that community follows all state regulations as it pertains to guest/resident care and services.
• Reviews, develops and implements plans of correction for concerns and or issues identified by regulators.
• Completes and submits all monthly and quarterly reports in a timely manner.
• Follows through on mock survey process.

Financial Management

• Assists in the presentation and value of Sunrise’s products and services for our residents, families and team members and targeted referral sources.
• Assists the executive director in completing the annual community budget.
• Understands and manages the department budget to include labor and other expenses and it’s impact on the community’s bottom line
• Reviews monthly financial statements and implements plans of action around deficiencies.
• Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls.
• Coordinates with the community team to achieve maximum staff economies and cross training when applicable.
• Understands the internal cost associated with all Sunrise resident care programs.

Training, Leadership and Team Member Development

• Overall management of the department, including but not limited to: recruiting, hiring, training, coaching and disciplining
• Partners in the delivery and participation in Sunrise University Training and self study programs during the required timeframe
• Develops a working knowledge of state regulations and ensures compliance through supervising and coaching team members
• Achieves the Team Member Engagement goals and actively leads in the Engagement Improvement Planning sessions
• Completes team member staffing and scheduling according to operational and budgetary guidelines
• Daily review of timekeeping practices and payroll reports to ensure all hours worked are recorded and appropriately paid
• Conducts timely performance appraisals with meaningful conversations
• Holds team accountable and corrects actions when necessary and documents
• Attends regular meetings; Stand Up, Cross Over, Department Head Meetings, Town Hall, Quality Improvement, and others as directed by the Executive Director
• Keeps abreast of professional developments in the field by reading, attending conferences and training sessions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.

• Graduate of approved college / school of nursing
• Maintains a current state license as a Registered Nurse per state regulations.
• A minimum of two (2) years’ experience in a nurse management position within a skilled nursing environment including hiring staff, coaching, performance management daily operations supervision, discipline, and counseling
• Comprehensive knowledge of nursing practices, techniques, methods as applied to skilled nursing care.
• Demonstration of knowledge in federal and state long term care regulations
• Proficiency in Medicare, Minimum Data Set (MDS) / Resident Assessment Instrument (RAI), Care Plan process
• Ability to handle multiple priorities.
• Ability to delegate assignments to the appropriate individuals based on their skills, roles and interests.
• Possess written and verbal skills for effective communication and the ability to facilitate small group presentations.
• Competent in organizational, time management skills
• Demonstrates good judgment, problem solving and decision-making skills.
• Demonstration of proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications.
• Ability to work weekends, evenings and flexible hours, available for our customers at peak service delivery days and times.