Director of Operations For Nonprofit (LOCAL ONLY) - Making A Difference Foundation

The Program Director of Food Bank Operations leads the Foundation’s efforts to meet its strategic program goals, building the organization’s food operating capacity and managing people and programs so that the Foundation can address the clients food insecurity needs. The DO reports directly to the President and CEO and ensures excellent operations in food programs areas.

Hiring Pay Range

$70, 000 - $87,000

Specific Job Functions

Food Banks/Delivery Warehouse/ Mobile and Offsite Food Programs (60%)

• Work with the Food Bank, Warehouse Manager, Delivery and Offsite Managers to achieve annual goals encouraging efficiency of operations and new program development to support client’s needs in conjunction with the organization’s strategic plan
• Oversee development of annual business plan to support the organization’s strategic goals
• Manage procurement processes and coordinate material and resources allocation
• Oversee customer support processes and organize them to enhance customer satisfaction
• Review financial information and adjust operational budgets to promote profitability
• Revise and/or formulate policies and promote their implementation
• Manage relationships/agreements with external partners/vendors
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics
• Ensure that the company runs with legality and conformity to established regulations

60%

Volunteer Engagement

• Work with the Volunteer Coordinator to creatively engage volunteers throughout the organization, keeping volunteers central to MADF’s work and mission
• Oversee the creation of training programs to upgrade skill levels of volunteers and promote safety, and the deployment of retention strategies that encourage volunteers to return more frequently
• Ensure that volunteer programs successfully engage people from diverse populations within the affiliate’s service area
• Provide strong leadership to staff in all operational departments by reinforcing core values, fostering a positive work environment, facilitating creative problem solving, promoting collaboration, and building high-performing staff teams
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
• Oversee MADFs safety program
• Fill in for the CEO in their absence

20%

Staff Management (20%)

20%

Relationships

• Direct reports (current): Food Bank Managers, Volunteer Coordinator, Delivery/Office/Logistic Manger, Warehouse Manager, Procurement Specialist, Farm to Full Bellies Manager, PIBOC Hub Manager
• Reports to President/CEO
• Member of Management Team

Requirements

Skills and Qualifications

• Commitment to the organization principles and core values as well as willingness to work on a collaborative team
• Superior analytical skills and ability to think strategically.
• Insight and skill to effectively lead a voluntary, non-profit organization within a complex internal and external environment.
• Proven track record in sound operational management, and motivating supervision of others.
• Ability to attract, retain, lead and motivate quality staff and volunteer leadership.
• Ability to establish and maintain excellent working relationships with supervisor, director reports, and other MADF staff.
• BSc/BA in business administration or relevant field or equivalent experience;
• Familiarity with MS Office and various business software (e.g. ERP, CRM)
• Working knowledge of data analysis and performance/operation metrics
• In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
• Knowledge of industry’s legal rules and guidelines
• Excellent organizational and leadership abilities
• At least 5 years of proven experience as Director of Operations or equivalent position
• Outstanding communication and people skills

Work week is Monday to Friday or other 5-day arrangement as fits needs of organization, with occasional meetings and events on Saturdays and evenings.

Equity and Inclusion

Demonstrate the initiative to learn and enhance skills that promote anti-racism, cultural competency, and an understanding of oppression and its impact

Participate in intentional learning efforts, including events relating to understanding institutional racism and building cultural competency

Peak Performer Commitments

• We care about our vision and know we are making a difference through our work
• We value individual contribution and the power of teams
• We build relationships that drive desired results
• Diversity, Equity & Inclusion
• People First
• Community
• Future Generations
• Integrity

MADF’s Values

Essential Physical Skills

While performing the duties of this job, use a computer keyboard and screen; and speak and hear. The employee assists in stocking foodbank with rest of team necessitating reaching and grabbing objects. .

This position requires strong command of the English language with the ability to be understood.

Environmental Conditions

Office environments with occasional visits to external environments. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Disclaimer:

This job description is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All MADF employees may be required to perform duties outside of their normal responsibilities from time to time, as needed, to meet the ongoing needs of the organization.

Benefits

PTO

Sick time - 1 hour for every 40 hours worked

12 holidays per year

Vacation time after one year of employment. Full-time employees begin with 2 weeks per year accrual and Part-time employees (more than 30 hours per week) begin accrual at 1 week per year.

Full time employees are eligible for medical, dental, sick, vacation, long and short term disability, life insurance, vision, dental the first of the month after 60 days of employment. MADF pays 90 percent of these insurances.