Director of Operations, Interpreter & Translation Services - Emory Healthcare/Emory University

Overview



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.



Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoingmentorshipand leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: + Comprehensive health benefits that start day 1 + Student Loan Repayment Assistance & Reimbursement Programs + Family-focused benefits + Wellness incentives + Ongoing mentorship, _development,_ and leadership programs + And more

Description



Hospital Director of Interpreter and Translation Services

Oversees language access programs to ensure effective communication with patients who have limited English proficiency (LEP) or are deaf or hard of hearing. This role involves managing a team of interpreters and translators, coordinating language services, and ensuring compliance with regulatory standards.

Responsibilities:

Language Access Plan Management: Develop, implement, and maintain a comprehensive language access strategic plan. Ensure compliance with The Joint Commission, CMS, and requirements for other accrediting bodies related to interpreter and translations services. Maintain a database of qualified interpreters and translators. Coordinate and manage requests for interpretation and translation services. Allocate budget resources for language assistance services.

Staff Training and Education:

Train hospital staff on how to utilize language assistance services when serving patients. Provide ongoing education to staff regarding cultural competence and effective communication with LEP patients. Collaborate with clinical departments to integrate language services into patient care workflows.

Quality Assurance and Monitoring:

Monitor interpreter and translator performance. Evaluate the effectiveness of language services. Address any issues related to communication barriers promptly.

Collaboration:

Work closely with clinical teams, patient advocates, and administrative staff. Collaborate with community organizations to enhance language access services.

Policy Development:

Develop and update policies and procedures related to interpreter and translation services. Ensure alignment with regulatory standards and best practices.

Financial Management, Reporting, and Documentation:

Maintain accurate records of language services provided. Prepare reports for hospital leadership and regulatory agencies. Develop and oversee department budget, vendor contracts, and financial performance/billing services.

Health Literacy:

Translate documents, videos, media, etc., for departments and/or outsource to vendors as needed.

Mininum Qualifications (Must have):

Bachelor’s degree in a relevant field (e.g., linguistics, healthcare administration), master’s preferred. 7-10 years of program management and operational expereince. Certification as a medical interpreter (e.g., CMI, CHI) preferred. Fluency in English and at least one other relevant language. Excellent interpersonal skills. Experience with translation. Good knowledge of medical terminology. Excellent verbal communication skills.

Additional Details



Supporting a diverse,



equitable



and inclusive culture



.

Emory Healthcare (EHC)is dedicated to providingequal opportunities and access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression and/or veteran's status.EHC does not discriminate on the basis of any factor stated above or prohibited under applicable law.EHC respects, values, and celebrates the unique perspectives and backgrounds of all individuals. EHC aspires to create an environment of collaboration and true belonging for all our patients and team members. _Emory Healthcare (EHC) is committed to achieving a diverse workforce through equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training._

ACCOM



M



ODAT



IONS:

EHC will provide reasonableaccommodationto qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Diversity, Equity, and Inclusion.”

PHYSICAL REQUIREMENTS:

(Medium-Heavy) 36-75 lbs., 0-33% of the work day (occasionally); 20-35 lbs., 34-66% of the workday; (frequently); 10-20 lbs., 67-100% of the workday (constantly); Lifting 75 lbs. max; Carrying of objects up to 35 lbs.; Occasional to frequent standing & walking; Occasional sitting; Close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS:

Factors affectingenvironmentalconditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure; Bio-hazardous waste Chemicals/gases/fumes/vapors; Communicable diseases; Electrical shock; Floor Surfaces; Hot/Cold Temperatures; Indoor/Outdoor conditions; Latex; Lighting; Patient care/handling injuries; Radiation; Shift work; Travel may be required; Use of personal protective equipment, including respirators; environmental conditions may vary depending on assigned work area and work tasks.

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Division

_Emory Healthcare Inc._

Campus Location

_Atlanta, GA, 30345_

Campus Location

_US-GA-Atlanta_

Department

_EHI Administration - EHC_

Job Type

_Regular Full-Time_

Job Number

_133080_

Job Category

_Business Operations_

Schedule

_8a-5p_

Standard Hours

_40 Hours_

Hourly Minimum

_USD $43.79/Hr._

Hourly Midpoint

_USD $59.11/Hr._ Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.