Director of Operations - NorthStar Anesthesia

Summary/Objective: The Director of Operations is responsible for partnering with staffed CRNAs, Physicians, and clinical leadership to administer direction, evaluation, and coordination of regional functions that ensure operational objectives fall in line with the overall needs of NorthStar. This person will provide exceptional leadership by establishing operational goals, plans, and policies, while developing scalable business processes to support NorthStar’s rapid growth.

Essential Functions:  

• Identify, recommend, and implement new processes and systems to improve and streamline organizational processes.
• Implement new operational models and structures to reduce cost, improve quality, and enhance services to patients.
• Identify areas in need of process improvement and develop and manage implementation plans around practice management, clinical quality improvement and operations.
• Partner with corporate and local leadership to drive financial and operational performance improvements and help NorthStar meet its goals and objectives.
• Complete advanced analytics to assess hospital efficiency and productivity via Excel models, scheduled reporting, and ad hoc requests by executive leaders.
• Conduct regular reviews of staffing/productivity across all anesthesia departments and continuously strive to identify new and innovative approaches to labor-related opportunities.
• Demonstrate ability to develop long-term professional relationships with a variety of stakeholders.
• Partner with department leads to define and implement operations strategy, structure and processes.
• Collaborate with executive leadership to develop and meet NorthStar’s goal and guidance on operations projects and systems.
• Act as a liaison between NorthStar and hospital staff/personnel to support the establishment of new facilities, startups, and acquisitions.
• Monitor performance and proactively identify efficiency issues and propose solutions.
• Support recruitment, hiring and onboarding of clinicians.
• Review CRNAs and Physician schedules to ensure adequate staffing for specific locations.
• Partner with HR to handle discipline and termination of clinicians in accordance with company and hospital polices.
• Promote NorthStar Anesthesia’s Core Values.
• Expectation: Hybrid Role: At least 2 days per week at assigned work site along with in-person organizational meetings; all other days may be worked remotely.

Key Deliverables: 

• Foster a success-oriented environment in Operations by establishing long range operational goals, plans and policies.
• Coordinate support to operations throughout NorthStar by overseeing the day to day operations and maintain a working knowledge of all phases of operations.
• Manage a varietal and complex assortment of projects simultaneously and work with internal and external managers, directors, and executives at all levels.

Qualifications:                                                

• Bachelor’s degree in Finance, Business Administration or a related field is required; Master’s degree preferred.
• 3+ years’ experience in operational leadership is required. Healthcare experience preferred.
• Anesthesiology experience is a plus.
• Equivalent combination of education and/or experience may be considered.

Knowledge, Skills and Abilities:

• Expertise in Microsoft Office (Excel and Word).
• Professional level of verbal and written communication skills with demonstrated ability to interact with senior executives and clinical leadership.
• Ability to analyze an issue or opportunity and provide viable solutions and alternatives.
• Strong organizational skills with the ability to prioritize workload and meet strict deadlines.
• Strong effective communication and negotiation skills.
• Strong problem-solving skills and attention to detail
• Ability to communicate clearly and concisely across multiple levels within the company.
• Ability to travel as needed.
• Ability to maintain confidentiality.

Competencies:

• Customer Service/Client Focus
• Analytical mindset
• Thorough knowledge of hospital operations and patient flow
• Creative problem-solving skills
• Communications (Verbal and written)
• Individual Leadership/Influencing
• Teamwork
• Work Management

At NorthStar Anesthesia, we offer competitive benefits and a supportive environment where your career can thrive. We provide 4-5 weeks of paid time off, 11 paid holidays, annual HSA contributions, a 401(k) match, and more. Join a team that values your expertise and is committed to your growth!

We are committed to Diversity, Equity, and Inclusion. We understand that women and others from underrepresented minority groups may hesitate to apply unless they meet every qualification. We encourage you to apply, even if you don't meet all the criteria - your unique perspectives and experiences are valued here. 

NorthStar is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. We are committed to having a workforce that celebrates diversity, equity, and inclusion. We are an Affirmative Action Employer.