Director of Operations - Akkase Home Health

Akkase Home Health Care is a home care provider serving families and their loved ones in Omaha, Lincoln, Columbus and South Sioux City Nebraska. There are also sites in Yankton and Sioux Falls, SD.  We are licensed by the State of Nebraska / South Dakota Department of Health and Human Services and we are Medicaid Certified for the Waiver program.  Our multilingual staff speaks English, Spanish, Karen, Russian, Arabic, Nepali, Somali, Sudanese, Neur and Burmese.

Working closely with the owner, the Operations Director plays a critical role in ensuring efficient and effective service delivery.

Responsibilities include, but are not limited to the following:

Strategic Planning

• Develop and implement operational strategies that align with the agency's mission and goals.

• Recruit, hire, and train staff, including caregivers and administrative personnel.
• Establish performance metrics and conduct regular evaluations of staff performance.
• Foster a positive workplace culture through team-building activities and recognition programs.

• Develop and implement quality assurance programs to ensure compliance with state and federal regulations.
• Monitor service delivery and client satisfaction through surveys and feedback mechanisms.
• Address and resolve any quality issues or complaints promptly.

• Prepare and manage the operational budget, ensuring financial sustainability.
• Monitor expenditures and revenues, identifying variances and areas for cost savings.
• Develop financial reports for stakeholders and make recommendations based on findings.

• Create and update operational policies and procedures in accordance with industry standards and regulations.
• Ensure staff is trained on compliance issues, including HIPAA, OSHA, and other relevant regulations.
• Liaise with regulatory bodies during audits and inspections.

• Oversee the development and implementation of personalized care plans for clients.
• Ensure effective communication between caregivers, clients, and families to facilitate care continuity.

• Evaluate and implement technology solutions that enhance operational efficiency.
• Train staff on the use of new technologies and systems.

• Build and maintain relationships with local healthcare providers, referral sources, and community organizations.
• Promote the agency’s services through community outreach and marketing efforts.

• Develop and implement emergency preparedness plans.
• Respond to emergent issues effectively, ensuring client safety and service continuity.

• Analyze operational data to identify trends, measure performance, and drive decision-making.
• Prepare regular reports for executive leadership on operational performance, client satisfaction, and financial health.

• Develop and oversee training programs for caregiver staff on best practices, compliance, and skill development.

• Identify potential risks to operations and develop mitigation strategies.
• Ensure proper insurance coverage and handle claims as necessary.

• Implement initiatives aimed at improving service delivery and operational efficiency.
• Collaborate with staff to identify and address performance issues or barriers to service.

• Oversee the scheduling of caregivers to ensure adequate coverage for all clients.
• Manage resource allocation effectively to meet client needs and optimize staff utilization.

• Stay informed about changes in healthcare policy and advocate for the agency's interests in relevant forums.
• Engage in professional networks to influence home care regulations and best practices.