Director of Operations - Better Talent

COMPANY OVERVIEW:

Are you the type of individual who can help us provide 5-star service to our guests, owners, community, and company? 

At Beach Getaways, we have the reputation of being one of the most respected and fastest-growing vacation rental management companies along the Alabama and Florida Gulf Coast. Our clients and guests love us because we’re not just maintaining the status quo but raising the bar and setting a new standard for excellence in hospitality and property management.

Why work with us?

At Beach Getaways, our commitment to 5-star service is driven by our Heart of Hospitality Core Values. These principles guide every interaction, ensuring that we provide the best experience not just for our guests, but also for our owners and team members. 

Our  Heart of Hospitality Core Values: 

1. Respect

2. Integrity

3. Teamwork

4. Trustworthy

5. Empathy/ We Care

6. Servant Leadership. 

Ready to take the next step in your career? 

Keep reading to discover the details of this exciting opportunity, and let’s build something extraordinary together.

POSITION SUMMARY:

We are looking for a dynamic and results-driven Director of Operations to join our expanding team. In this position, your overall mission each day will be to drive exceptional guest experiences and play a vital role in cultivating the 'Heart of Hospitality' within our company.

You will be the “Captain” in charge of our day-to-day operations, overseeing our Property Care Managers, Maintenance Team, and QA Inspections Team across six key locations along the stunning Alabama and Florida Gulf Coasts. Your leadership will be crucial in maintaining top-tier performance, ensuring every aspect of our operations runs like a well-oiled machine. 

Are you the right fit?

This role is tailor-made for you if you’re a reliable, hands-on professional who excels in organization and loves the freedom to innovate. If you enjoy the challenge of continuous improvement and implementation, we need you on our team.

What's in it for you?

As the Operations Manager, you'll have a vital role in a team that values innovation, excellence, and shared victories. In addition to a competitive salary and comprehensive benefits package, we are pleased to offer relocation assistance to the ideal candidate. This opportunity allows you to reside and work along the stunning Alabama and Florida Gulf Coast, helping you strike the perfect work-life balance amidst miles of picturesque beaches and scenic hiking trails with your family and friends. 

Interested? Apply today.

RESPONSIBILITIES:

• Oversee daily and preventative maintenance operations, ensuring properties meet company standards and guest expectations.
• Coordinate with the operations team to ensure timely and high-quality services, leveraging technology tools for efficiency.
• Schedule and conduct regular property inspections to identify maintenance needs and ensure adherence to safety and quality standards.
• Collaborate with the team to address repairs, replacements, or improvements for optimum guest/owner satisfaction and implement technologies to enhance communication, scheduling, and reporting.
• Respond promptly to guest inquiries, concerns, and complaints, analyze guest reviews to identify areas for improvement, and implement corrective actions.
• Hire, train, and supervise Operations Team, providing ongoing coaching and performance evaluations to ensure alignment with company goals and values.
• Develop and manage property budgets and expense controls, monitor property revenue and occupancy rates, and identify cost-saving opportunities to enhance profitability.
• Lead and train our Property Care Managers helping them develop the skills to serve our owners

QUALIFICATIONS:

• Experience: Vacation Rental or Hospitality experience preferred
• 2 years of operations leadership experience
• Technical Skills: Strong knowledge of property maintenance and repair processes with proficiency in maintenance management software and technology.
• Customer Service: Outgoing, hospitality-focused demeanor with a strong emphasis on guest satisfaction. Ability to professionally handle guest inquiries, complaints, and issues with a solution-oriented approach.
• Leadership: Proven ability to lead, manage, and motivate a diverse team in multiple locations. Strong organizational skills with the ability to manage multiple properties, prioritize tasks, and meet deadlines.
• Problem-Solving: Quick decision-making skills, ability to assess and resolve issues proactively and reactively, with a strategic mindset for company growth.
• Communication: Excellent written and verbal communication skills, capable of engaging and influencing stakeholders at all levels.

COMPENSATION & BENEFITS:

Annual Salary: $95,000 - $120,000 based on experience and achievement

Benefits:

• Paid time off, such as PTO, sick days, and vacation days
• 100% Health insurance
• 100% Dental insurance
• 100% Vision insurance
• Retirement benefits or accounts
• Gym memberships or discounts
• Relocation assistance

Schedule: Regular business hours on-site will be required, with the flexibility to work evenings or weekends as needed.