Director of Operations - Family First Healthcare Services

Director of Operations – Home Care & Non- Emergency Medical Transportation

Family First Healthcare Service provides the highest quality of community home-based services, combined with exceptional compassion and innovation to enhance each patient’s quality of life. We are seeking an experienced home care and sales leader to play a lead role in our Tampa Bay area operations.

Title: Director of Operations (Home Care & Non- Emergency Medical Transportation)

Location: Tampa, FL - Hybrid

Overview:

The Director of Operations is a key leadership role responsible for overseeing the day-to-day operations of our Tampa, FL office. The role typically involves a range of responsibilities aimed at ensuring the delivery of high-quality home care services to clients while also managing the agency’s resources effectively.

Responsibilities:

• Leadership and Management: Provide leadership to our staff including nurses, caregivers, administrative personnel, patient transporters, and other employees. Create a positive and supportive work environment that fosters teamwork and professional growth.
• Compliance and Regulations: Ensure the office is in compliance with all relevant healthcare regulations, updating the office’s policies and procedures and implementing strategies to train both in-house and community-based staff as applicable.
• Fiscal Oversight: Monitor service delivery, control costs/limit unnecessary spending, optimizing revenue, and ensuring the office meets established performance goals.
• Recruitment and Staff Development: Oversee the office’s recruitment processes, train, and supervise staff members. Work collaboratively with nurses, caregivers, administrative personnel, and other employees.
• Quality Assurance: Oversee quality assurance to maintain and improve the quality of care provided to clients. This may involve audits, administering surveys and reviewing results, and making improvements as needed.
• Client Satisfaction: Ensure that clients receive appropriate and compassionate care. Address any concerns or complaints from clients and their families promptly and effectively.
• Marketing and Growth: Develop marketing strategies to promote the agency's services and expand its client base. This may involve building relationships with referral sources, networking, and developing partnerships in the community. Grow agency’s revenue and lead new business development, especially in the non- emergency medical transportation sector.
• Emergency Preparedness: Work collaboratively with senior leadership to develop and maintain emergency preparedness plans to ensure that the office can respond effectively to emergencies or disasters.

Qualifications:

• A bachelor's degree in healthcare management, business, or other related field.
• A minimum of 3 years in a management level position overseeing cross-functional teams.
• Extensive experience in healthcare required, preferably in home and community-based care.
• Working knowledge of CMS rules/regulations and attentiveness to adherence required.
• Strong business acumen.
• Demonstrated ability to handle employee relations matters, including conflict resolution and maintaining a positive work environment.
• Strong organizational and time management skills are important for managing various functions and meeting deadlines.
• Ability to think strategically
• Exceptional interpersonal and communication skills.
• Experience in non-emergency medical transportation space preferred.

Job Type: Full-time

Education:

• Bachelor's (Required)

Experience:

• Home care industry: 3 years (Required)
• Management: 3 years (Required)
• Non-emergency medical transportation industry (Preferred)