Director of Operations – Wealth Management at The Judson Group

Director of Operations – Wealth Management | San Francisco, California

Reference Number: HRJ7631
Location: San Francisco, California (on-site)

Judson Group has partnered with a dynamic and growth-oriented independent RIA with $1.5B in AUM in the search for a Director of Operations – Wealth Management. The firm serves affluent individuals, families as well as private- and public-sector organizations and is looking for a strong operations leader to help guide and grow the firm. This individual will be an integral member of the firm’s leadership team.

The ideal candidate will be a strategic thinker and a skilled practitioner with experience in both managing teams and executing key projects that drive operational efficiencies and enhance the client experience.

Responsibilities:

• Responsible for oversight of day-to day client operations functions including onboarding, maintenance, billing, trading operations, and all other client service/operations functions
• Ensure client service/operations teams are appropriately staffed, trained and performing at the highest level
• Collaborate with members of senior management to review workflows and the tech stack to optimize the overall operational workflows and processes of the firm
• Collaborate with senior management on strategic initiatives related to client experience
• Develop firm performance goals and long-term operational plans to drive operational efficiencies
• Analyze current workflows and operational processes and recommend solutions or improvements where necessary
• Optimize digital onboarding and service tools from our custodial partners (Schwab, Fidelity) and integrate with the firm’s current and future technology stack
• Act as the senior liaison on our custodial relationships (Schwab, Fidelity) and serve as the escalation point on client issues, transaction requests, and account opening & closing, among other activities
• Enhance and maintain internal KPIs and dashboards to evaluate firm operational performance
• Represent the Operations function during senior management meetings
• Support senior management in driving strategic initiatives, including client segmentation and service model refinement to support the growth of the firm in its key business lines
• Work with the Chief Compliance Officer to ensure critical procedures are adhered to, and information security policies are robust

Requirements:

• Minimum of ten years of experience within an RIA; minimum of three years of corporate management/leadership experience
• Deep understanding of custodial offerings and their associated web interfaces (Schwab, Fidelity, etc.)
• Strong proficiency in MS Office, especially Excel. Salesforce and Addepar experience a plus. Understanding of custodial trading tools and financial planning software
• Proven ability to implement and manage operational workflows for maximum efficiency and team productivity
• Excellent written and verbal communication skills; ability to interact up, down, and across the organization
• Ability to breakdown complex objectives into discrete steps and tasks to get both management buy-in and facilitate a successful implementation

Compensation:
Strong base salary, bonus, and benefits package