Director of Outbound Sales - Spherion

The Director of Call Center (Outbound Sales) will lead and manage the day-to-day operations of the outbound call center team, ensuring high performance in sales, customer engagement, and team efficiency. This role focuses on driving revenue growth by developing effective sales strategies, optimizing operational processes, and leading a team to meet and exceed sales goals. The Director will collaborate with cross-functional teams, including Marketing, Operations, and Customer Service, to align outbound sales efforts with company objectives.

Responsibilities:
Develop and implement strategies for the outbound call center to meet and exceed sales targets.
Lead and inspire a team of call center sales agents, fostering a high-performance and results-oriented culture.
Monitor daily, weekly, and monthly performance metrics (e.g., conversion rates, call volumes, and revenue).
Analyze sales trends and identify opportunities for growth and improvement.
Implement incentive programs to motivate the sales team and drive consistent performance.
Oversee call center operations to ensure efficiency and effectiveness in outbound call strategies.
Develop and implement best practices for lead management, sales pitches, and customer engagement.
Ensure all processes comply with industry regulations and company policies.
Recruit, train, and mentor the call center team and develop personnel for future leadership opportunities as the department expands.
Identify skill gaps and provide development opportunities for team members to improve their performance and career progression.
Foster a positive work environment that encourages teamwork, innovation, and professional growth.
Work closely with Marketing, Estimation and Operations teams to ensure alignment on sales campaigns and lead generation strategies.
Collaborate with the Customer Service team to ensure seamless transitions between sales and post-sales support.
Provide regular updates to senior management on performance metrics, challenges, and growth opportunities.
Manage the call center?s budget, ensuring effective resource allocation to achieve business objectives.
Recommend and implement technology solutions to improve operational efficiency and customer experience.

Working hours: 8:00 AM - 5:00 PM

Skills:
Bachelor's degree in Business Administration, Marketing, Sales, or related field preferred, but not required.

Education:
Bachelors

Experience:
7-10 years

Qualifications:
Minimum of 8-10 years of experience in outbound call center sales, with at least 5 years in a leadership role.
Proven track record of meeting or exceeding sales targets in a high-volume call center environment.
Strong leadership and people management skills, with experience building and leading large teams.
Excellent communication, negotiation, and decision-making abilities.
Proficiency with CRM systems and call center software.
Ability to analyze data and translate insights into actionable strategies.
Experience working in or with manufacturing or related industries is highly desirable.
Results-driven and goal-oriented.
Strong analytical and problem-solving skills.
Excellent leadership and team-building capabilities.
Customer-focused mindset with a passion for delivering exceptional service.
Ability to manage multiple priorities and thrive in a fast-paced environment.


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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).