Director of Patient Accounts - CarePoint Health

CarePoint Health is one of New Jersey’s leading health care systems comprised of three long-standing and highly-regarded hospitals – Bayonne Medical Center, Christ Hospital, and Hoboken University Medical Center. CarePoint united these three area hospitals to provide 360 degree coordinated care by integrating the medical facilities and physician networks associated with these institutions. With over 3,500 employees, CarePoint is the largest private employer in Hudson County, New Jersey, and each year provides care to over 300,000 individuals.

CarePoint prides itself on its patient-focused approach to care delivery, with an emphasis on preventative medicine, health education, and disease management. Leveraging its vast network of physicians and healthcare experts, CarePoint is quickly becoming recognized as a leader in the broader healthcare landscape as it pioneers creative solutions to address urgent population health needs.

Under the direction of the VP of Revenue Cycle, plans, organizes and directs functions and activities of Patient’s Accounts section relating to accounts receivable control, billings and collection and eligibility determination. In lieu of direct staff reporting if these functions are outsourced to a third-party vendor, will serve as the liaison as well as supervises the vendor and ensure that these functions are being performed. Also, have the capability to re-perform the functions of the vendors and access to various systems needed for patient’s accounts. Implements policies, systems and procedures relating to staffing, supervision of personnel or vendor, coordination, control, audit and review of Patient's Accounts activities to attain Organization's goals and to maximize reimbursement for inpatient services, and outpatient services, in accordance with policies, guidelines and systems established by CarePoint Health.

Essential Functions

• Ability to work in a team environment with analysts, other managers, and clinicians.
• Proficiency in presentation of analytical results.
• Demonstrate ability to facilitate team or group activities and demonstrated leadership qualities including professional verbal and written communication skills.
• Demonstrate ability to be flexible and to prioritize workload, decision-making skills, and professional development through participation in continuing education and professional organizations.
• Understand the principles of Information Systems in order to effectively analyze and make decisions; familiarity with the Meditech system is ideal.
• Establishes and maintains effective communications with internal management and staff as well as external customers and executive management.
• Interacts with the VP of Revenue Cycle and Senior VP of Finance, identifying revenue cycle opportunities and developing and implementing process improvement.
• Maintains relationships with key stakeholders within each business unit, reviewing monthly performance as it relates to revenue cycle processing to include Medical Records, Case Management, and Access Management.
• Participates in meetings and on committees and represents the department and hospital in community outreach efforts as required.
• Participates in multidisciplinary quality and service improvement teams.
• Provides direction to management team in Patient Financial Services, promoting teamwork, motivational techniques and staff development.
• Provides leadership and oversight of daily operations to the Patient Financial Services area.
• Provides leadership to implementation teams for major revenue cycle projects. Participates on other committees as requested.
• Responsible for 70+ million dollars annually in revenue billing and collections.
• Maintains Accounts Receivable performance goals.
• Responsible for monthly reporting and analysis of AR performance.
• Responsible for the development and implementation of policies and procedures. Continually reviews and modifies systems and data collections for maximum cash reimbursement.
• Reviews with VP of Revenue Cycle and Senior VP of Finance and makes monthly recommendations for adjustments to the bad debt and contractual allowance reserves.

• Bachelors Degree in Finance, Business or a closely related field required.
• Requires 4-6 years of hospital management and accounts receivable experience with a functional knowledge in hospital patient accounts.
• Demonstrates strong written communication skills including report presentation, as well as proficiency with Microsoft Excel and Meditech.
• Position also requires operational problem solving/decision making skills.

• Competitive pay
• Medical, dental, and vision insurance
• 401k with Company match
• Generous paid time off
• Paid Holidays
• Tuition Reimbursement
• Advancement and career development opportunities