Director of Platforms and Infrastructure - Stride, Inc.

Job Description
Company Description:
At Galvanize, we produce outcomes-driven tech education for motivated adult learners & organizations to activate and propel technology-focused careers.

Our programs are designed so that anyone with motivation can succeed, regardless of education, experience or background. With 20,000+ graduates at 2,500 companies, we empower learners and leaders across industries to propel their careers and make an impact through tech.

Galvanize goes to market with two consumer brands, Hack Reactor and Tech Elevator. Both are coding bootcamps with years of experience.

Both brands provide intensive in-person and online education helping individuals and companies acquire in-demand technology skills for the modern workforce. Through our full-time and part-time coding bootcamps and company partnerships, we teach students and employees from diverse backgrounds to become software developers-while also helping them to build career-readiness skills and connections.

For us, it's not just work; every team member contributes to a life-changing program. We work hard to help our students uncover the best version of themselves while working for a brand that empowers every employee to evolve and grow continually.
About the Role:
The Director of Platforms & Infrastructure is responsible for managing our IT, Platforms & Infrastructure, and Engineering team members. The Director is also responsible for working with our business stakeholders to identify and implement technical solutions to solve unique business problems through the use of systems integration, automation, and custom software development. This role reports to the Vice President of Operations and will manage a team of approximately 7-10 direct reports.

Essential Functions:

• Be the lead technical architect and primary technical resource for the team
  
• Work in an Agile environment with key stakeholders to drive strategic projects
  
• Understand key business processes and recommend solutions to automate and improve customer experiences for our students and internal stakeholders
  
• Actively participate and contribute to refining our solution delivery methodologies through team collaboration
  
• Set scope, objectives, deliverables, and timeline for projects in collaboration with Subject Matter Experts and Business Stakeholders
  
• Provide ongoing maintenance and support for existing technical solutions and business process automations
  
• Ensure consistent documentation of systems, processes, and solutions developed and/or managed by the IT, Platforms & Infrastructure, and Engineering team members.
  
• Provide leadership for and participate in the activities of the IT team, including:
  
  • Configure, customize, integrate, and perform system administration duties for Google Suite, Slack and other cloud-based business systems
    
• Provide leadership for and participate in the activities of the Platforms & Infrastructure team, including:
  
  • Overseeing the management, customization, organization, and maintenance of our two CRM systems, Zoho and Salesforce ( >100,000 records)
    
  • Perform systems administration duties for Zoho and Salesforce
    
• Provide leadership for and participate in the activities of the Engineering team, including:
  
  • Write custom workflows and automations to ease burden on team members and automate tasks and data flow
    
  • Manage flow of data between several disparate cloud applications by building and maintaining low/no-code integrations and custom outside integrations
    
  • Some coding and scripting for system automation and integration
    

• Other responsibilities as needed based on project requirements
  

Experience and Requirements:

Durable Skills/Experience

• Strong intrapersonal skills
  
• Demonstrated experience in learning new technologies
  
• 3+ Years experience coaching, mentoring, and leading development teams
  
• Strong written and verbal communication skills
  
• Capable and comfortable working independently, but equally comfortable participating with others on the team as needed
  
• 5+ Years experience providing customer service
  

Technical Skills/Experience

• General system administration, preferably administering a CRM like Zoho or Salesforce
  
• 5+ Years Experience
  
  • Working experience developing, maintaining, and supporting workflows, forms, and system integrations using CRM products, preferably Zoho CRM and/or Salesforce
    
  • Experience working with version control systems, preferably Git
    
• 3+ Years experience
  
  • Working with relational d