Director of Premium Services - SAP Center - Crescens Inc.
San Jose, CA
About the Job
Job title : Director of Premium Services - SAP Center
Location: San Jose, CA
Type : Fulltime
Short Description:
Location: San Jose, CA
Type : Fulltime
Short Description:
- The Director of Premium Services, SAP Center, is responsible for planning and leading the entire premium & catering operation at the account. The Director of Premium Services will be responsible for the Premium & Catering teams, planning, and completing catering orders, suites and club orders and special events. Additionally, this role will be responsible for the budgets and financial goals of the department.
- Coordinate total catering operations to include duties such as executing Event day/Game day Premium Services operations, supervising teams, developing, selecting, and costing menus, pricing, hiring, and departmental administration.
- Maintain the Department structure through execution of daily, weekly and monthly meetings pertinent to all operational aspects of the Premium Services, including but not limited to Event/Game day meeting, event order meetings, catering meetings, Suite order meetings, schedule review, POS provider meetings, et al.
- Drive the and maintain Client relationship through weekly meetings and collaborative proactive communication
- Support, groom and mentor the team to advance company's talent development efforts
- Be responsible for all aspects of preparation, service, and cleanup for multiple catering operations
- Develop and implement catering solutions to meet customers' needs
- Develop and maintain effective client and customer rapport
- Establish and implement service and presentation standards for all Premium Services operations, implement processes to ensure compliance and consistency
- Implement new services to support base business growth and client retentions
- Stay ahead of and advise clients, customers and staff on current catering trends and products
- Facilitate the delivery of prepared food built from banquet event orders
- Participate in event processing and negotiations of contracts and assist clients in planning special events
- Train and lead catering employees to ensure catering standards are followed
- Responsible for setting and delivering sales, food, and labor targets
- Responsible for execution of catering events of varied size and scope including staffing and management
- Responsible for components accounting functions including accurate reporting of all catering related revenue, expenses, and receivables
- Ensure compliance with all food, occupational and environmental safety policies
This job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
- Requires at least 4 years of experience
- Requires at least 1-3 years of experience in a management role
- Previous experience in events and catering required
- Bachelor's degree or equivalent experience required
- Managerial experience
Source : Crescens Inc.
