Director of Product Technology Operations - Xometry
North Bethesda, MD
About the Job
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
As the Director of Product Technology Operations, you will play a pivotal role in driving the strategic vision of our product/technology OKRs and ensuring operational excellence across the product development lifecycle. You will work closely with cross-functional teams to translate high-level business goals into actionable product/technology plans, optimize product/technology operations, and deliver insights that inform executive decision-making. This role is critical in ensuring that our product & technology organization is not only executing effectively but also evolving strategically to meet the demands of a dynamic market.
Key Responsibilities:
- Strategic Vision and Alignment:
- Work alongside product and technology leadership to develop and communicate the product/technology strategy, ensuring alignment with overall business objectives.
- Work with executive leadership to define long-term product/technology objectives, identify growth opportunities, and facilitate the prioritization of initiatives that drive competitive advantage.
- Operational Excellence:
- Oversee the implementation of product/technology operations frameworks "Operating Model", ensuring that product/technology teams are equipped with the tools, processes, and support needed to execute efficiently.
- Develop and refine product/technology development processes to reduce bottlenecks, enhance collaboration, and improve product/technology productivity and delivery.
- Data-Driven Decision-Making:
- Utilize data analytics to inform product/technology decisions, track key performance metrics, and identify areas for optimization.
- Implement dashboards, scorecards, and other measurement systems to provide real-time visibility into product/technology performance and organizational health.
- Cross-Functional Leadership:
- Collaborate with engineering, design, marketing, and sales teams to ensure cohesive product/technology delivery and alignment across the organization.
- Foster a culture of transparency, accountability, and continuous improvement within the product/technology organization.
- Problem Solving:
- Identify and address operational inefficiencies that hinder product/technology development and launch cycles.
- Solve complex, high-impact problems related to product-market fit, customer adoption, and scalability.
- Address challenges related to cross-functional alignment, ensuring that all teams are working towards common goals.
Key Deliverables:
- Comprehensive Product Strategy Document: A detailed and actionable product/technology strategy that aligns with the company's overall business objectives.
- Operational Framework and Processes: A set of standardized operational processes, tools, and frameworks to streamline product/technology development and delivery.
- Product Performance Dashboards and Scorecards: Real-time dashboards and scorecards that track key performance indicators (KPIs) for product/technology performance, operational efficiency, and organizational health.
- Quarterly and Annual Product Reviews: Regularly scheduled reviews that assess product/technology performance against goals, identify areas for improvement, and adjust strategies as needed.
- Cross-Functional Collaboration Initiatives: Initiatives designed to enhance collaboration between product/technology, engineering, design, marketing, and other key functions.
- Optimization and Efficiency Improvements: Identification and implementation of process improvements that reduce time-to-market, enhance product/technology quality, and increase operational efficiency.
- Executive-Level Reports and Insights: Regularly delivered reports that provide insights into product/technology strategy, operational health, and key business metrics.
- Organizational Health and Culture Initiatives: Initiatives to foster a high-performing, outcome-focused product/technology culture.
- Product Launches and Go-to-Market Practices: Successful planning and execution of product/technology launches, ensuring alignment with marketing, sales, and customer support.
Qualifications:
- Proven experience in a senior product operations or product management role.
- Strong understanding of product and software development methodologies and best practices.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to build relationships across teams.
- Experience with data analysis and reporting tools.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
Desired Skills:
- Experience in a fast-paced, high-growth environment.
- Familiarity with Agile and Lean methodologies.
- Experience with product data analytics and reporting tools.
- Knowledge of customer success and customer experience best practices.
By successfully fulfilling this role, you will contribute significantly to the growth and success of our product/technology organization and the company as a whole.
#LI-Hybrid
Here at Xometry we believe in diversity, equity, inclusion and belonging. We are committed to welcoming, respecting, and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
