Director of Resident Services - 2Life Communities
Boston, MA 02135
About the Job
- Provide oversight of, and conduct initial and annual resident assessments (i.e., evaluation of social, psychological, cognitive, and physical needs). Supervise the development and implementation of individual service plans/case management services resulting from assessment findings.
- Provide supportive counseling as needed to both residents and families, referring to outside community resources as appropriate.
- Oversee and conduct care coordination for residents needing assistance to procure and facilitate care with outside providers, agencies, and medical facilities.
- Support Resident Service staff to work closely with other departments (e.g., Compliance, Accounting, Maintenance) to address any issues that may put a resident’s tenancy at risk and other activities that directly impact residents.
- Identify and provide or arrange for staff training needs; updated certifications and required skill sets.
- Prepare and monitor the yearly Resident Services budget in conjunction with the Executive Director.
- Collaborate with Fund Development to write grants for resident services and programs.
- Ensure all at-risk tenants’ issues are identified, addressed, monitored and reported to the outside agencies as required.
- Develop, lead and implement behavioral health and fitness and wellness initiatives in collaboration with the Director of Programs and Health Care Integration.
- Utilize RSD Salesforce reports to monitor resident services staff activity reporting (e.g., care coordination, resident notes, encounters, assessments).
- Individual will be expected to carry a small caseload and provide care coordination in addition to management and supervisory duties.
- Participate in community committees, conferences, and events that advocate for older adults and affordable housing.
- Assess and recommend new opportunities for introduction and integration into 2Life Communities.
- Actively participate in 2Life task forces and committees.
- Masters Degree in Social Work or Mental Health Counseling with LICSW/LMHC and a minimum of five years post-Master’s degree experience or a combination of relevant Masters level training and experience.
- Diverse individuals or individuals who are bilingual a plus.
- Progressive clinical, supervisory, and administrative experience working with vulnerable populations; preferably with experience with care coordination, for older adults.
- Able to travel to all 2Life campuses for meetings and training.
- Direct supervisory responsibilities for all Resident Service staff.
- Supervise social work interns and interns from other fields, if necessary.
- Robust medical and dental plan
- Vision
- Employer-paid life and AD&D, STD, and LTD insurance
- 401(k) plan
- Paid vacation
- Paid holidays
- 2 floating holidays
- Pet insurance
- And more!
About 2Life Communities:
2Life Communities provides superior housing to older adults of all backgrounds who can thrive independently within a supportive environment. We are a mission-driven organization with a vision whereby all older adults have the opportunity to age in the community – to live a full life of connection and purpose in a dynamic and supportive environment. We are continually evolving support services to meet the needs of our diverse residents as they age; we partner with health care providers to identify innovative ways to support residents’ overall health and well-being, and we engage with the broader community through our Village Center program. We have five campuses in metropolitan Boston and plans for additional housing for older adults soon.