Director of Revenue Cycle - Team Rehabilitation Services, LLC
Clinton Township, MI 48035
About the Job
Team Rehab is a network of therapist-owned outpatient physical therapy clinics in Michigan, Illinois, Indiana, Wisconsin and Georgia.
Our mission is to provide the best outpatient physical therapy, occupational therapy and speech therapy. We want our patients to enjoy therapy and experience clear improvements in their health. Our clinics receive the highest levels of patient satisfaction and our patients receive the best objectively measurable outcomes. Our strategy, based on excellent quality and patient satisfaction, is gaining momentum. Since opening our first clinic in 2001, we have grown across Michigan and into Illinois, Indiana, Wisconsin, and Georgia. We continue to open additional clinics in order to make physical, occupational and speech therapy even more accessible to our patients, their friends and their families.
The Common Standards all Team Rehabilitation Employees are held to include:
- Never say anything disrespectful about any group, whether they are formally protected by law or not.
- Never use language that another member of staff or patient finds offensive.
- No pictures, signs or the like that a patient or another member of staff finds offensive.
- No discrimination in hiring, training or promotion based on race, religion, national origins, weight, family status, sexual orientation, etc. None. Never. Ever.
Team Rehab believes that employing the best people will provide the best therapy and service to our patients. Because of this, Team Rehab offers:
- Competitive Pay
- Benefits for Both Full and Part Time Employees!
- FREE Medical Plan!
- Monthly Bonuses
- 401(k) Match
- Excellent Educational Incentives!
- Generous PTO
- Profit Sharing
- Mentorship
This position reports to the Vice President of Revenue Cycle Management, is responsible for leading a 35-person RCM department, and requires a strong leader with the ability prioritize, plan, and direct the team.
Key objectives include:
- Oversee revenue cycle management including billing, collections, and denial management to ensure accurate billing and efficient account collection, maximize collections, and effectively manage accounts receivable
- Manage department staff, including day-to-day supervision as well as development opportunities, training, and mentorship
Responsibilities
- Oversee and manage department operations, directing processes to ensure accurate billing and efficient account collection to consistently meet revenue targets
- Develop, evaluate, implement, and revise written guidelines, policies, and procedures using a data-based framework
- Maintain appropriate internal controls; analyze billing and claims for accuracy and completeness, and research variances
- Generate and analyze monthly KPIs and performance metrics; audit current procedures to monitor and improve efficiency of billing operations
- Lead performance management, mentoring and staff development; ensure training and reference materials are up to date and provide training to keep staff up to date on trends
- Ensure timely and appropriate cross-functional problem and customer service escalation
- Work with key vendors (EMR, clearinghouse, BPO, etc.) to identify opportunities for improvements to the existing systems or workflows
- Commit to highest level of business and patient confidentiality possible adhering to all HIPAA and security guidelines when accessing and sharing patient information
- Keep abreast of third party and private insurance payer requirements and government regulations; participate in development of contracting and billing strategies
- All other duties as assigned
Requirements
- Bachelor’s degree in business, finance, accounting or healthcare administration required; master’s degree is an advantage
- 5 years managing the revenue cycle of a healthcare organization with some in a professional practice billing in multiple states