Director of Revenue Cycle - Hospice and Home Health - Suncrest Hospice

We are seeking an experienced Revenue Cycle Manager/Director with a background in home health and hospice to join our growing team and our rapidly growing national hospice company. This role is critical to overseeing and optimizing our revenue cycle processes, ensuring compliance with industry regulations, and driving operational efficiencies across all functions related to billing, collections, and reimbursement.

At Suncrest Hospice our goal is to change the expectation of hospice care in your area by providing exceptional care and service to our patients.  This is achieved by allocating the resources to increase our staff to patient ratios, thereby increasing clinical visits while lowering clinician caseloads. We are proud to be a Community Health Accreditation Partner (CHAP) certified hospice. If you have a commitment to providing the highest quality of care to patients and their families, we would like to hear from you!

• Actual Work/Life Balance
• Competitive Pay
• Benefits Package including Medical, Dental, and Vision insurance
• Paid Time Off
• 401k plan with employer match and 100% vesting after 90 days of employment
• A culture with an emphasis on appreciating and valuing the team member
• The opportunity to be part of a rapidly growing national company, with possible position upgrades

• Manage end-to-end revenue cycle operations, including billing, collections, coding, and accounts receivable for home health and hospice services as well as room and board payments.
• Monitor and ensure compliance with federal, state, and payer regulations related to home health and hospice billing and reimbursement.
• Analyze and optimize key performance indicators (KPIs) such as Days in Accounts Receivable (AR), Denial Rates, Bad Debt, and Collections.
• Implement and oversee systems and processes that enhance efficiency, reduce errors, and improve overall revenue cycle performance.
• Collaborate with clinical and operational teams to ensure accurate and timely documentation supporting billing processes.
• Manage payer relationships and resolve escalated claims issues.
• Provide training and leadership to the billing and collections teams (Medicare, Medicaid, Commercial).
• Drive the implementation of best practices and continuous process improvement initiatives.

• Bachelor's degree in Healthcare Administration, Business, or a related field is a plus.
• Minimum of 5 years of leadership experience in revenue cycle management, with specific experience in home health and hospice settings.
• In-depth knowledge of Medicare, Medicaid, and Commercial reimbursement regulations for home health and hospice services.
• Strong leadership skills and experience managing teams.
• Proficient in Waystar, Inovalon, and Matrixcare (Brightree) is a plus.
• Excellent analytical, problem-solving, and organizational skills.
• Strong communication skills and the ability to work collaboratively across departments.
• Highly proficient in Microsoft Excel
• Experience with multiple location billing across multiple states is preferred.

HPSSC