Director of Sales - InterContinental Mark Hopkins at InterContinental Hotels Group

Director of Sales - InterContinental Mark Hopkins

Hotel Brand: InterContinental
Location: United States, California, San Francisco

The Director of Sales will oversee group, transient, catering, and conference services, ensuring a seamless operation across these key segments. This leader acts as the primary figure for the Sales Department, taking on the responsibility of the department. The role involves driving hotel revenue, fostering team development, and building strong relationships with clients and stakeholders.

Key Responsibilities

1. People Management
   • Oversee daily sales activities, delegate responsibilities, and ensure optimal staffing levels across teams.
   • Provide coaching, feedback, and guidance to enhance individual and team performance, setting meaningful development goals.
   • Recognize and celebrate achievements while addressing any areas for improvement with actionable feedback.
   • Equip colleagues with the tools and training needed to consistently meet revenue targets and perform at high standards.
   • Initiate HR-related actions, including recruitment, performance management, and team succession planning.
   • Foster a positive and collaborative working environment, building cross-departmental alignment to ensure a “one team” approach.
   • Maintain excellent relationships with key external stakeholders, such as guests, vendors, and partners, to drive new business and client satisfaction.
2. Financial Performance and Sales Growth
   • Lead the team to achieve all personal and departmental sales targets, maximizing profitability across all revenue streams.
   • Assist in developing the annual departmental budget and financial plans, aligning them with hotel goals.
   • Develop and implement actionable sales strategies to increase occupancy, average daily rates (ADR), catering revenue, and banquet sales.
   • Produce monthly reports and sales/catering forecasts to track market trends and performance, ensuring that the hotel exceeds its revenue plans.
   • Conduct in-depth market analysis to identify potential business opportunities, adjusting strategies as needed to increase market share.
   • Organize and participate in special events, sales blitzes, and trade shows to showcase the hotel to potential clients.
   • Attend key local and national industry events to generate new business and expand marketing opportunities for the hotel.
3. Guest Experience
   • Provide guests with valuable information about the hotel’s offerings, local attractions, dining options, and loyalty programs to enhance their stay.
   • Coordinate and schedule group bookings, conventions, and business events with the appropriate departments to meet client expectations.
   • Ensure seamless communication of all special requirements and arrangements for VIPs, large groups, and key guests across departments.
4. Responsible Business and Community Engagement
   • Collaborate with local business leaders and community groups to elevate the hotel’s visibility and foster partnerships within the city.
   • Serve as a hotel ambassador by occasionally managing media inquiries and enhancing the hotel’s reputation through strategic visibility.
   • Take on ad-hoc duties as needed to support the hotel’s operations and ensure continuity during high-demand periods or unexpected events.
5. Accountability
   This role is responsible for leading the sales function in a luxury hotel environment, managing a broad range of services, including high-volume catering and convention facilities. The Director of Sales will oversee multiple professional and administrative-level employees within the sales, catering, and conference services teams. This position requires an influential and proactive leader capable of driving results and maintaining the hotel’s standing within the luxury market.

Key Competencies for Success:

1. Strong leadership and motivational skills to build high-performing teams
2. Expertise in luxury hospitality sales, catering, and convention services
3. Financial acumen with experience in budgeting, forecasting, and market analysis
4. Ability to build meaningful relationships with clients, guests, and partners
5. Exceptional communication skills, both written and verbal
6. Adaptability and problem-solving abilities for ad-hoc challenges

What we offer:

The salary pay range for this role is $116,000 - $120,000. This range is only applicable for jobs to be performed at InterContinental Mark Hopkins. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

You can apply for this role through the link below (or through internal career site if you are a current employee).

Application Deadline: 11/8/24

So, join us and you’ll become part of our ever-growing global family.

Who we are

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.