Director of Sales - Loan Advisors - Tomo
Stamford, CT
About the Job
About Tomo
Tomo's mission is not just to make homebuying joyful, or to make homebuying easy, or to make homebuying fast. Tomo's mission is to advantage the homebuyer. Everyone else is in line ready to take their cut from a homebuyer - and all too often that cut is not deserved. We are by their side trying to give them a leg up, trying to give them information others don't have, give them advice others don't have, give them a lower cost that others don't have - all that they can use to achieve better outcomes than they'd be able to otherwise.
Tomo is a FinTech startup that improves the homebuying experience by pairing a smarter and faster mortgage process with actionable data insights to put buyers in the best position to negotiate and close (and at the right price). Tomo raised a record setting seed round of $110 million and plans to change the future of how homebuyers finance their home purchases.
You have a passion for helping others, driving top performing sales teams, and get giddy about providing once-in-a-lifetime opportunities for homebuyers. You recognize that technology is the future, and that the mortgage industry could use a shake up. Tomo is seeking an experienced Director of Sales to help lead our Loan Advisors to continuous improvement and success!
Role & Responsibilities
- Lead a team of the top performing Loan Advisors (Licensed Mortgage Loan Officers) in the United States.
- Ensure all individuals on your team hit their targeted KPIs each month by leveraging performance coaching and inspirational leadership.
- Listen to calls daily to enhance development and provide constructive feedback.
- Develop strong relationships with your team with a focus on helping them grow specific skill sets each month.
- Help your Loan Advisors stay frontend focused by assisting with the inevitable backend "fires" that can occur in a regulated industry like mortgage banking.
- Engage actively in the rapid hiring process to select top talent and ensure they integrate smoothly and quickly into the team and business.
- Immerse yourself in your team's performance data by analyzing statistics to identify trends, uncover root causes, and develop solutions for areas needing improvement.
- Contribute to internal initiatives as requested, providing regular insights on customer experiences to our product & engineering teams.
- Offer consistent updates as well as recommendations to senior leadership regarding team performance, activities, and the training and development needs of team members.
- Commit to ongoing training and skill development for your team members.
- Review team pipelines and KPIs on a daily basis to ensure pipeline velocity, activity levels, conversion rates, and customer SLAs are met.
- Implement performance management strategies—including coaching and performance improvement plans—effectively and ensure they are properly documented when necessary.
The things you're exceptional at …
- 8+ years of sales experience.
- Preferred sales experience in FinTech, Mortgage, or PropTech.
- Mortgage experience/knowledge critical to success.
- 5+ years of sales leadership experience (leading an inside sales team or high performing D2C team).
- Currently (or previously) licensed as a Mortgage Loan Officer.
- A deep understanding of the sales techniques and client lifecycle associated w/ purchase mortgage lending.
- Unparalleled ability to drive performance in others.
- Ability to develop authentic relationships.
- Ownership mindset.
- Creative and solutions oriented problem solving.
- Rolling up your sleeves and getting to the bottom of issues as they arise.
- Not afraid to get on the phone and help your team member close a deal.
- Experience hiring and onboarding sales teams.
