Director of Sales & Marketing (DoubleTree by Hilton) - DoubleTree by Hilton Portland

JOB SUMMARY

Lead the strategic planning and execution of the Sales Department's goals and objectives. Utilize prospecting skills and strong business sense to consistently exceed room night and revenue goals. Recruit, deploy, motivate, support and grow a team of Sales Managers to do the same. Develop and work within the stated budgets. Report and critique all Group Sales activities to the General Manager. Enliven the Westmont Standards within the Department and the hotel. Support all Corporate and hotel initiatives as needed.

Exciting opportunity for an energetic sales leader in the Portland, Oregon market who can appreciate representing a Hilton branded hotel that offers over 45,000 square feet of meeting space including our private 8,500 sq. ft. Executive Meeting Center (EMC) and 477 oversized guestrooms. DoubleTree by Hilton Portland is searching for an experienced and dynamic Director of Sales & Marketing, to lead our professional sales team. Must be a passionate Sales Director with a proven track record that demonstrates passion and an ability to drive the team to meet financial goals. Our hotel is located in the Lloyd Eco District and within walking distance of the Oregon Convention Center, Moda Center and Memorial Coliseum. Here's to your journey in leading the sales efforts of the DoubleTree by Hilton Portland, aimed to outshine the competition with a dedicated sales organization and support from an experienced general manager and regional support team.  

Organizational Learner

Actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area

Job overview:

As a Director of Sales, you will fill a vital role by implementing the total sales and marketing efforts of the hotel, including securing new Business Travel accounts, maintaining existing accounts, supervising sales activities and training within the hotel sales team and executing sales and marketing strategies to maximize the profitability of the hotel while maintaining customer satisfaction.

The ideal candidate will: 

• Be incredibly friendly, customer centric, love to smile and have FUN in a team environment.
• Have 3 or more years of hotel sales management and team leadership experience.
• Develop and maintain relationships with key clients in order to produce group and/or convention business, to include room sales, food & beverage sales, catering/banquet services.
• Direct the scheduling of conventions and group activities at the hotel and coordinates with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.
• Develop and maintain good relationships with officials and representatives of local community groups and companies and attends out-of-town conventions to generate convention and group business.
• Execute hotel-level tactical sales and marketing plans to support overall system-wide sales plans/strategies and programs.
• Recruit, hire, train, and provide career development for all sales personnel; conducts performance evaluations and provides feedback to employees using company hiring standards and guidelines.
• Manage the departmental budget and monitors sales activities/performance to ensure actual sales meet or exceed established revenue plan; accurately reports variances/projections.
• Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Requirements:

QUALIFICATIONS:

Knowledge and Skills

• Excellent verbal and written English communication skills
• Ability to travel on sales trips out of town for multiple nights as event schedule and business opportunities dictate
• Computer literate in MS Word, Excel and PowerPoint
• Delphi experience
• Aggressive negotiating skills and creative selling abilities to close on business with a high conversion ratio
• Must be able to “knock on doors” to get the business
• Knows how to conduct research on the Internet
• Weekly prospecting and soliciting goals
• Uncovering new customers (local and social)
• Effective sales skills to up-sell products and services
• Knowledge of menu planning, food presentation, banquet and event service operations
• Ability to manage guest room and meeting space inventories
• Broad understanding of facility management (sanitation, maintenance, operations)
• Strong customer development and relationship management skills
• Knowledge of overall hotel operations as they affect department.
• Knowledge of event technology products and services
• Knowledge of contract management and legalities
• Financial management skills, e.g., ability to understand P&L statements, manage operating budgets, forecasting and scheduling
• Strong communication skills (verbal, listening, writing)
• Strong problem-solving skills
• Strong customer and associate relations skills
• Strong presentation and platform skills
• Strong organizational skills
• Strong “closing skills”
• Strong “persuasion” skills
• Ability to use standard software applications and hotel system
• Effective decision-making skills
• Effective influence skills