Director of Social Services - Glencroft Center for Modern Aging
Glendale, AZ 85302
About the Job
Job Description
JOB SUMMARY
Under general supervision of the administrator, the Director of Social Services is responsible for reviewing treatment/care plans and services for members of the Short Stay Unit and Long Term Care custodial setting to ensure the efficient use of patient utilization systems and quality care using appropriate medical resources. Also serves as a liaison between the skilled facility, physician, social worker and other applicable team members, to authorize and arrange any ancillary and specialty services the member may require to effectively coordinate their care including documenting and communicating any transitions to alternative levels of care. The Director will also evaluate the quality of care the facility is providing and its conformance with organizational policies, procedures and guidelines, as well as compliance with government regulations. The Director will supervise the entire Case Management/Social Services department assuring appropriate utilization of facility resources and compliance with regulatory guidelines and practices. Works with staff, residents, vendors, contractors and the general public. Must be able to fluently communicate in or to take or give direction or guidance in the English language.
PRIMARY ACCOUNTABILITY
A thorough knowledge of the practices and procedures in the use and function of Social Services. Strong written and oral communication skills. Effective in establishing and maintaining rapport with staff, residents, and resident representatives. Must possess the ability to maintain composure under pressure. A professional appearance is to be maintained at all times. The Director of Social Services will possess a genuine interest in and concern for geriatric, chronically ill, and/or disabled persons. Desire and ability to learn additional software used by Glencroft.
ESSENTIAL FUNCTIONS
- Regular attendance is considered an essential function of this position and is necessary for the efficient operation of the business.
- Oversees the entire social service and discharge planning process.
- Reviews and analyzes medical information either through telephonically or onsite, in order to determine the medical necessity of continued stay according to custodial level of care review standards.
- Conducts further review and analysis in order to determine whether treatments are consistent with patient’s diagnosis.
- Adjudicates and communicates custodial care authorizations to providers.
- Participates in the development of a patient care plan in a long-term care environment that incorporates patient centric choices.
- Initiates/coordinates and oversees the discharge planning processes of the facility with physicians, members, families, caregivers and ancillary providers to support the member’s continuity of care needs when they are going to an alternate level of care.
- Performs telephonic and onsite review of concurrent patient services and retrospective quality care issues, and outcome studies.
- Maintains ongoing database/documentation to monitor all case management and social service activities/treatment and outcome plans for patient conformance with organizational and government regulations.
- Collaborates with all Departments and community based organizations in planning de-institutional transition activities for members returning to the community.
- Educates social services and case management facility staff on processes.
- Identifies quality issues and assist in performing quality reviews.
- Promotes effective communication, education, problem resolution and consistency of application of utilization/authorization criteria and function pertaining to facility patients and residents.
- Interfaces with Medical Director on problematic cases requiring the need for Physician Advisor.
- Utilizes monthly reports to track and monitor custodial cases for ongoing care coordination and authorization requirements.
- Attends/Oversees facilitates case conferences on an as needed basis with internal and external professional staff, social services representatives, family members, external case managers and other community resources.
- Attends administrative meetings as appropriate and contributes ideas for improving efficiency, productivity and customer satisfaction.
- Attends all mandatory nurse education and training courses.
- Computer applications to include: Microsoft Office.
- Excellent verbal and written communication skills.
- Exemplary patient advocate skills.
- Knowledgeable in the continuum of care across all settings.
- Develops policies and procedures to support the social services and case management functions.
- Other duties as assigned.
Company Description
Glencroft Center For Modern Aging, located in Glendale, is the largest senior living community in Arizona and the 4th largest in the nation. The community sits on 40 lush acres of citrus trees and grass. We offer all-inclusive services to our residents, which consists of housekeeping, security, meals, transportation, and activities.
With a community of up to 900 residents and more than 500 staff to service their needs, we always have a wide range of positions available. From skilled nursing and certified care positions, to support staff such as maintenance, landscaping, security, or servers, we select only the best employees for these jobs in Glendale.
If you are passionate about working with seniors in a team-orientated work environment, then we want you to help us continue to provide high quality senior services in a manner that demonstrates Christian love and compassion.
Benefits
- Health Insurance
- Dental
- Vision Insurance
- 401(K)
- Paid Time Off
- Life Insurance
- Employee Assistance Program