Director of Specialty Service Operations - Pleasant Valley Corporation

DIRECTOR, SPECIALTY SERVICE OPERATIONS

Join one of the nation's rapidly expanding leaders in

Commercial Construction and Facility Management!

PLEASANT VALLEY CORPORATION, a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Construction, Facility Management, Property Management, and Real Estate Brokerage.  Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.

WE OFFER an exceptional culture and positive work environment, competitive earnings, comprehensive benefits, personal recognition, individual development opportunities, and a clear path for career advancement!  We're seeking a dynamic Director to report to the President of our Facilities Management Division.

Job Details

Full-Time

8:30a – 5:00p

Work Location: Onsite – Independence, OH

Division: Facilities Management

Reports to: President, Facilities Management

Job Purpose

Oversee an Operations Team of department leaders and support personnel providing trade-specific services to clients nationwide; build customer relationships and manage expectations, working to achieve objectives, revenue, and budgetary targets.

Responsibilities

• Creates and communicates budgeted goals and objectives to the Operations staff to support the business mission, strategic direction, and the current year budget.
• Develops, maintains, and tracks the work order metrics and measurements to meet current year budget and customer service requirements; evaluates results vs objectives and takes corrective action.
• Directs and coordinates activities related to work order process flow required to meet customer expectations.
• Defines operational and staffing requirements with appropriate timelines; implements planned ramp-ups to support any step-change increase or reallocation of resources
• Provides regular performance reviews of the customer experience and service delivery; participates and responds to performance issues to meet service expectations.
• Monitors vendor performance results and drives improvements or recommends disengagement/replacements of vendors as needed.
• Defines staffing requirements based on the demands of the business; participates in hiring and training.

Requirements

• 10+ years of industry knowledge with advanced expertise in Commercial Facility Management,.
• Bachelor's Degree or the equivalent combination of experience and education.
• 7+ years of leadership experience in a comparable environment.
• Expert knowledge of operational functions related to specialty and general trades such as plumbing, HVAC, janitorial operations, etc.
• Certifications: Project Management Professional (PMP) and Six Sigma (or similar program) preferred but not required.
  
  Do YOU have these qualities?  Apply now to explore a fulfilling career with Pleasant Valley Corporation!