Director of Student Services and Communications - Texas Tech University

Major/Essential Functions

• The Director of Student Services is a department leader in Financial Aid and Scholarships (SFAS) within the division of Enrollment Management. The Director of Student Services reports to the AVP for Financial and Scholarships and directly oversees the advising team and call center. This role provides direction and leadership for the day-to-day service and communication of FAS with special emphasis on efficient use of technology, to improve customer service and communications. 
• Responsible for the oversight of the day to day operations for the advising team and call center within SFAS.
• Recruit, hire, train, supervise, develop and evaluate employees who service students and families. 
• Provide leadership, training, and task assignment for staff within the advising team and call center.
• Develop customer service expectations for Student Financial Services and ensure adequate staff training to meet service expectations.
• Oversight and guidance of Student Service area to ensure excellent customer service is being provided to students and families.
• Develop and implement strategies, programs and resources to ensure the office provides high quality and timely service and counseling to students from recruitment through graduation. 
• Collaborates with SFAS directors and AVP to mentor and develop team of direct reports and create professional development plans with ongoing training opportunities.
• Works closely with University IT Systems to maintain and improve system operations.
• Collaborate system-wide with university administration, divisions, colleges, and departments to achieve university outreach and student engagement to meet enrollment and retention goals.
• Collaborate with senior leadership team to plan, develop, and implement an annual communications plan for the department; supports content development of the department’s internal and external communications including department website, social media, and all other digital and print communications. 
• Works with students and families in regards to financial aid and scholarship information and inquiries. This includes representing SFAS and Enrollment Management at internal and external events.

Grant Funded?

No

Minimum Hire Rate

4352.42

Pay Basis

Monthly

Schedule Details

M-F/8-5

Work Location

Lubbock

Preferred Qualifications

• Working knowledge of financial aid and the role of scholarships. Experience in communications  development.
• Administrative competence, supervisory experience, analytical skills, written and oral communication skills, organizational skills, leadership ability, problem-solving skills.
• Detail-oriented, experience in working with a broad customer base, experience in building coalitions across professional disciplines, team-building skills.

Department

Student Financial Aid

Required Attachments

Cover Letter, Professional/Personal References, Resume / CV

Job Type

Full Time

Job Group

First line Managers

Shift

Day

Required Qualifications

Bachelor's degree in related area required plus five years progressively responsible management experience.  Additional education may substitute for experience on a year for year basis.

Does this position work in a research laboratory?

No

Special Instructions to Applicants

Must be able to access all federal and state financial aid system websites in order to perform the essential functions of this positions. Must not be in default on student loans, which will prevent access to these systems (NSLDS, COD, etc.).

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the “Hub City” because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock’s Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.