Director of Systems Architecture - Advancecaregivers

The Center for Caregiver Advancement (CCA) is building the workforce of highly trained caregivers that many Californians can’t live without.

For over two decades, CCA has been at the forefront of an equity-driven movement for quality training and quality jobs. CCA is one of the largest providers of training for long-term caregivers in California– training over 35,000 home care and nursing home caregivers in the past 20 years. We are pioneers in home care training and are the only organization in the country to show the value of evidence-informed training programs on both the workforce population and the low-income seniors and people with disabilities for whom they care, with curriculum licensed in four other states.

Training is one piece of a large, complex system of long-term care. Still, we know from our long history in the field and studies of our impact that training can lead to higher rates of retention and quality care because caregivers have the knowledge and confidence to be successful in their jobs. With the vast majority of caregivers being immigrant women of color who live in under-invested communities across the state, we meet them where they are - providing training in six languages.

Position Overview:

The Director of Systems Architecture is responsible for strategically leading the design, integration, and management of scalable, secure systems that align with the organization’s mission and goals. This role oversees the implementation of CRM/ERP/LMS/SaaS solutions, ensuring cohesive and efficient handling of large data sets. Collaborating with cross-functional teams across IT, software development, and business units, the director drives architecture design, system evaluation, and integration efforts, ensuring adherence to industry best practices and emerging technologies. The ideal candidate will blend hands-on technical expertise with business acumen, leadership, and strategic vision.

Key Responsibilities:

1. System Infrastructure Planning & Management: Manage the end-to-end system implementation processes, including planning, execution, and post-implementation reviews. Ensure the seamless integration of various systems, tools, and platforms to improve efficiency. Lead the preparation and completion of Requests for Proposals (RFPs) for software and application solutions and services. Ensure systems are designed, maintained, and updated to meet security standards and organizational needs.
2. Data Integration & Synchronization: Facilitate and manage the integration of multiple relational databases with structured and semi-structured data. Optimize data integration workflows and cloud data warehouse performance to ensure scalability, efficiency, and reliability. Design, direct and manage the application system and software requirements through evaluation of packaged and off-the-shelf solutions as well as project management of internal and external resources for customizable software. Support and enhance the utilization of existing software applications used throughout the organization.
3. Staff Support & Training: Provide technical support and training to staff, ensuring they effectively utilize IT tools and resources. Manage the recruitment, training, and performance evaluation of the Systems Management team to support growth needs. Act as a hands-on manager, able to directly contribute to technical tasks and problem-solving as needed.
4. Data Protection & Recovery for Business Continuity: Develop and implement disaster recovery plans to maintain operations during emergencies. Oversee the protection and security of large data sets, ensuring compliance with relevant regulations and industry standards. Conduct risk assessments, vulnerability analyses, and audits to identify and mitigate potential security threats. Develop and maintain disaster recovery and business continuity plans.
5. Project Management: Manage multiple projects as laid out in the organization’s strategic plan, as well as those arising during the course of regular business. Ensure coordination and continuity of project work across multiple departments by team members, including hands-on solutions and participation.
6. Stakeholder Communication: Lead the integration and security management of multiple CRM systems and other key platforms to develop and implement a comprehensive information security strategy across the organization. Collaborate with leadership, external IT consultants, and other departments to ensure cohesive integration of systems and applications, optimizing security measures.
7. Compliance & Reporting: Ensure compliance with regulatory requirements and internal policies, staying up to date with evolving security standards. Manage IT-related vendors, contracts, and budgets to optimize cost-effective technology solutions. Prepare & present reports on the status of information security programs and initiatives to executive leadership.

Qualifications:

1. Bachelor’s degree - Management Information Systems, Information Security, Computer Science, Information Technology, or a related field. Master’s degree preferred.
2. 7+ years of experience in information security management, with a proven track record of working with large data sets and CRM systems.
3. Relevant certifications such as PMP, CCNP, CCIE, MCSA, CISSP, CISM, CISA are highly desirable.
4. Strong knowledge of security frameworks, risk management methodologies, and cybersecurity technologies. Hands-on experience with system implementations and RFP processes.
5. Excellent leadership, communication, and interpersonal skills. Ability to work effectively across all levels of the organization.

Job Type: Full-time, Exempt

Salary Range: $105,000 - $150,000

Generous Benefits: Excellent benefits including 100% employer-paid medical, dental & vision for team members and eligible dependents, defined benefit pension plan with vesting at 3 years, and 401K plan. The organization also offers a generous time off & holiday schedule, with accrued vacation and sick leave.

Schedule: Monday to Friday

Work Location: Remote

*Travel to the Los Angeles area for in-person meetings will be required approximately 12 times during the year.

At CCA, we wholeheartedly believe in fostering a compassionate and inclusive organizational culture. Recognizing that the onus is on each of us to build and sustain an environment where mutual respect reigns and equal opportunities flourish, we are eager to welcome applications from individuals of all backgrounds, cultures, and walks of life.

We appreciate the diverse richness they bring to our organization and especially encourage people of color, those living with disabilities, bilingual and bicultural individuals, and members of the LGBTQ+ community to share their unique perspectives with our team.

As an Equal Opportunity Employer, CCA stands firmly against any form of discrimination based on race, color, sex, national origin, religion, disability, age, reprisals for engaging in anti-discrimination activities, protected genetic information, sexual orientation, or parental status. We wear our badge of equality with immense pride, always upholding fair employment practices with deep empathy and inclusivity.