Director of Talent - Chick-fil-A
Austin, TX 78701
About the Job
All applications will be for this location only. Our restaurant is located in the heart of downtown Austin—6th Street and Congress Avenue! We are looking for friendly, enthusiastic people who enjoy serving others.
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The Director of Talent is responsible for ensuring proper training throughout the entire restaurant. They will lead talent acquisition, development, performance, and retention strategies at Chick-fil-A 6th & Congress. They’re responsible for creating and maintaining a positive work environment that promotes growth, inclusivity, and a strong alignment with our Vision and Values. They are the point of contact regarding culture and training.
The Director Team also works hands on within the restaurant operation. It is expected that approximately 50% of your time would be spent directly assisting on shift in an operational role.
RESPONSIBILITIES
Recruiting
- Develop, implement, and improve comprehensive recruiting strategies to attract a diverse pool of qualified applicants for all areas of the restaurant.
- Identify and build relationships with local partners to create a pipeline of potential candidates.
- Oversee the recruitment process, including job postings, candidate screening, interviewing, onboarding, and new hire training.
Development
- Encourage, train, and coach team members daily to achieve
- Chick-fil-A’s standards for food safety, quality, and guest experience.
- Collaborate with other Directors (e.g., Hospitality and Production) to create development and ongoing calibration plans for team members.
- Design, implement, and improve upon training and internal leadership progression and development programs.
- Identify and develop leadership talent within the restaurant to create a strong succession pipeline.
Retention
- Develop and execute strategies to improve team member engagement, satisfaction, and retention
- Conduct regular assessments of team member satisfaction and implement initiatives to address concerns.
- Foster a positive and inclusive work environment to ensure a healthy culture that aligns with our restaurant’s Vision and Values.
Performance Management
- Oversee the performance review process, ensuring it is fair, consistent, and aligned with restaurant’s Vision and Values.
- Provide guidance and support to leaders in setting performance goals and providing constructive feedback.
- Implement programs to recognize and reward outstanding team member performance.
Records and Compliance
- Assist with various payroll responsibilities, including deductions and time punch adjustments.
- Ensure restaurant compliance with all relevant employment laws and regulations.
- Manage and regularly audit required team member certifications.
- Maintain, update, and annually audit team member files for accuracy and completeness.
- Ensure proper documentation and tracking of team member disciplinary procedures.
This job description does not include all activities, duties, or responsibilities. Other tasks may be assigned at any time, with or without notice.
SCHEDULE
- Approximately 50% operational (in position on the floor) and 50% planning/admin/training per week.
- Full-time with some overtime.
- Availability required: Monday through Saturday. Some opening and closing shifts may be required.
BENEFITS
- Flexible schedule
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid training
- Paid garage parking
- Employee meal discount
- Mileage reimbursement for company required functions
- Scholarship opportunities
A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:
Closed Sundays - All Chick-fil-A restaurants are closed on Sundays, so you can have a day off to spend with family and friends.
Work Directly with A Chick-fil-A Operator -The Operator is an independent business person responsible for the operation of the restaurant who invests time in his or her employees, teaching them essential business skills for the future.
Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees; they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members enjoy working at Chick-fil-A.
QUALIFICATIONS
- Bilingual English/Spanish (preferred)
- 2 years of Leadership/Management experience (required)
- 1 year of training or teaching experience (preferred)
- Bachelor’s degree in human resources, Business Administration, or related field (preferred)
- Strong leadership and interpersonal skills, with the ability to
- influence and build relationships at all levels of the restaurant
- Proven experience in developing and implementing successful talent strategies
- Able to anticipate needs, oversee multiple projects, and manage shifting priorities
- Detail-oriented and organized
- Resourceful and self-motivated with a passion for delivering results
- Heart to serve others and act with integrity and authenticity
- Positive attitude, optimism in adversity, and passion for people
- Tech-savvy and able to navigate mobile and computer applications
- Microsoft Office proficiency
Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946 when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
