DIRECTOR OF TRAINING - University of Washington

Req #: 240742 Department: UW MEDICINE IT SERVICES Appointing Department Web Address: http://uwmits\_hires.uwmedicine.org/ Job Location Detail: **HYBRID - Primary work location is at the Safeco Plaza Building on the corner of 4th and Madison in downtown Seattle** Posting Date: 11/01/2024 Closing Info: Open Until Filled 11/08/2024 Salary: $14,584 - $18,860 per month Shift: First Shift Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, **click here.** **UW MEDICINE IT SERVICES** has an outstanding job opportunity for a **Director, Training** position. **WORK SCHEDULE** + 100% FTE - 40 hours per week + Day Shift - UW MEDICINE ITS SERVICES CORE HOURS ARE 07:00 - 16:00 (PST), Monday-Friday **DEPARTMENT DESCRIPTION** **UW Medicine IT Services (ITS)** is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission. **POSITION HIGHLIGHTS** + Hybrid opportunity + Values-based work environment + Active departmental Equity, Diversity, and Inclusion Committee + 15 days of vacation your first year - Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year + 100% matching, 100% immediately vesting 403(b) **PRIMARY JOB RESPONSIBILITIES** + Providing vision, advocacy, and strategic direction for the effective and innovative use of technology in electronic health record (EHR) training program across multiple modalities + Leading a team of Training Managers and Training Specialists in the development and delivery of efficient and effective clinical, business, and system education programs, including curriculum development, training domain management, and the use of multiple training modalities + Collaborating with leadership across UW Medicine to carry out the vision and ongoing development of the electronic health records programs + Leading long-range planning efforts for the institution's learning technologies and support in a multimodal learning environment, monitoring new technologies and education tools to enhance and improve the program + Serving as the strategic liaison in the management and implementation of efficient clinical, business, and system education programs that align with the safe use of the EHRs and the highest standards of clinical care delivery + Overseeing the development, adoption, and deployment of web and media-based tools, emerging technology, digital platform management, user support, training, and media production in alignment with department goals and priorities + Leading evaluations/assessments and reporting metrics to leadership, including enrollment and tracking, training delivery, facility management, adoption metrics, training domain(s) management, and customer satisfaction + Overseeing team managers and supporting team recruitment, hiring, retention, coaching, and mentorship + Enforcing and enhancing EHR education processes, procedures, and documentation + Establishing and meeting service level agreements that will provide exceptional customer service + Identifying budgetary needs, adhering to fiscal policies and guidelines, and ensuring team members have the necessary resources to accomplish their functions + In collaboration with the Associate Chief Clinical Information Officer (Associate CCIO), executes the training vision and works closely with other Information Services leaders/team members, Quality, Performance Improvement, and other key stakeholders to ensure the successful implementation and adoption of clinical, business, and system training technology in order to achieve organizational strategic objectives **REQUIREMENTS** + Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field or equivalent combination of education/experience + 10+ years of experience which should include: + 8+ of progressively responsible professional experience related to online education and/or instructional technology + 6+ years' experience leading and managing technology and/or business professionals + 6+ years of experience in program/project management and support of complex information systems education/learning technology programs + 5+ years of experience in a complex health care environment + 5+ years' experience managing customer and vendor relationships + Demonstrated management and leadership capabilities with proven ability to influence in matrix environment + Demonstrated ability to navigate highly complex regulatory environment + Proven ability to make administrative/procedural decisions and provide guidance and leadership to professional personnel **ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER** UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. **Become part of our team. (https://www.uwmedicine.org/jobs)** Join our mission to make life healthier for everyone in our community. University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.