Director of UX - Calabrio

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change. 

Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers; we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed. 

We are seeking a UX Director to join our growing team. In this role you will be responsible for leading and inspiring a team of UX designers to create exceptional user experiences for our WEM platform. You will collaborate closely with customers, product managers, engineers, and other stakeholders to ensure that our products meet the evolving needs of our customers. 

What you’ll be doing (Key Responsibilities): 

• UX Strategy: Develop and execute a comprehensive UX strategy ensuring a user-centered approach in all design processes that aligns with the company's overall business goals. 

• User Research: Conduct in-depth user research to identify customer needs, pain points, and opportunities for improvement. 

• Team Leadership: Recruit, hire, and mentor a high-performing team of UX designers. Provide guidance, support, and career development opportunities. 

• Design Process: Establish and maintain a robust design process, including user research, wireframing, prototyping, and usability testing. Hands-On Design: Actively participate in the design process, creating wireframes, prototypes, and user flows to bring concepts to life. 

• Design Collaboration: Collaborate with product managers, engineers, and other stakeholders to ensure that design decisions are aligned with business objectives. 

• Design Quality: Maintain high standards of design quality and ensure that our products are intuitive, accessible, and visually appealing. 

• Design Metrics: Track and analyze key design metrics to measure the effectiveness of our UX efforts. 

Success Criteria: 

• Proven track record of leading and inspiring design teams to deliver exceptional results. 

• Strong understanding of user research methodologies, including usability testing, surveys, and interviews. 

• Proficiency in design tools such as Figma, Sketch, or Adobe XD. 

• Excellent communication and interpersonal skills. 

• Ability to work effectively in a fast-paced, collaborative environment. 

Requirements

• Bachelor's degree in Design, or a related field. 

• 8+ years of experience in UX design, with at least 3 years of experience in a leadership role. 

Benefits

You've learned about what you'll be doing, here's what benefits you'll be getting when you join Calabrio: 

• Global team recognized for their passion for innovation. 

• Innovative product culture and project exposure. 

• Training and development from industry-leading experts. 

• Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; Flextime Off, Paid Holidays, & Parental Leave; Tuition Reimbursement. 

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent  

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).  As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work! 

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. ​ Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, a 2022 certified Great Place to Work UK, named one of BC’s Top Employers for 2023, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.   

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.  

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing talentacquisition@calabrio.com. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information. 

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