Director of Workforce Management - National Vision

At National Vision we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. National Vision is one of the largest optical retail companies in the United States with over 1,200 stores. We operate four retail brands: America’s Best Contacts & Eyeglasses, Eyeglass World, and Vista Optical inside select Fred Meyer stores and on select military bases. We offer an innovative culture where training is a priority, hard work is praised, and career growth is a reality.

We are looking for a Director of Workforce Management to join our growing team!  

This leader will be responsible for the strategy and execution of all store level workforce planning and allocation.

What Would You Do? The Specifics.

• Develops and executes comprehensive workforce management strategies that align with the organization's objectives, business goals and culture.
• Provides visionary leadership and direction to the workforce management and overall Store Operations team, fostering a culture of innovation and continuous improvement.
• Oversees the development of workforce plans that anticipate future needs and ensure optimal staffing levels to meet customer and patient demands.
• Implements effective scheduling processes to maximize productivity and minimize labor costs.
• Partners with Store Operations, Human Resources, Legal, Finance and other departments to drive implementation.
• Utilizes advanced analytics to provide insights and recommendations on workforce trends, performance, and areas for improvement.
• Develops and maintains dashboards and reports to monitor key workforce metrics and support data-driven decision-making.
• Ensures the integration of workforce management solutions with other business systems to enhance efficiency and data accuracy.
• Partners with Legal and Human Resources to ensure compliance with labor laws, regulations, and organizational policies related to workforce management and incentive compensation.
• Identifies and mitigates risks associated with workforce planning and scheduling.
• Collaborates with operational leaders to understand headcount needs and develop tailored solutions.
• Acts as a key advisor to senior leadership on workforce management strategies.
• Builds, mentors, and leads a high-performing workforce management team.
• Promotes professional development and continuous learning opportunities for team members.
• Investigates FTE (Full Time Equivalent) Forecast across Client Coverage to ensure alignment with objectives and alerts line manager and provincial stakeholders timeously of any anomalies.
• Facilitates the development of new WFM reports to support relevant decision-makers.
• Provides insights to senior leadership team regarding current/past business performance and recommendations to optimize results.
• Identifies and highlights high staff turnover to business, to ensure that recruitment plans make provision for anomalies.
• Monitors real time within the relevant business units for schedule adherence.
• Creates and maintains a joint-leadership model between workforce and frontline management.

Work Experience

• 10+ years of experience in workforce management, finance, or a related field. (Required)

Additional Skills

• Proven track record of developing and implementing successful workforce management strategies.
• Experience with workforce management technologies and systems.
• Strong analytical and problem-solving skills.
• Excellent leadership and team management abilities.
• Effective communication and interpersonal skills.
• Strategic thinking and business acumen.
• Proficiency in workforce management software and tools.

Taking Care of our People!

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates. We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

We value and respect the unique and individual differences that everyone brings. We create an environment where people want to come, stay, and do their best work.

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We are an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.