Director, Omnichannel Standards - AbbVie

Company Description



AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.



Job Description



The Director for Omnichannel standards is responsible for ensuring the seamless integration of omnichannel strategies while maintaining compliance with medical regulations and standards. This individual will be responsible for collaborating with Therapeutic Area (TA) Scientific and Medical Directors (US 60% & International 40%), cross-functional teams (e.g., Medical compliance Excellence, Commercial, Office of Ethics and Compliance (OEC), Legal, Customer Excellence etc.) and senior leaders to develop, align and execute initiatives that advance external customer engagement and internal medical capabilities with particular attention paid to standards and governance across the Medical Affairs & Health Impact (MHI) organization. This individual will report to the Director & Lead of Omnichannel Strategy and Standards, within the medical engagement organization and partner closely with Brand Excellence, Field Medical Excellence and Operational Standards Lead in delivering omnichannel strategy and channel content frameworks adhering to the highest of scientific standards.


Responsibilities:



+ Define and lead omnichannel and medical review standards: Establish guidelines and standards for customer interactions, communication, and medical content delivery across all channels.


+ Collaborate with cross-functional teams: Work closely with commercial, therapeutic areas (TA), regulatory, IT, content excellence and other departments to align strategies and initiatives. Foster collaboration and communication to ensure a seamless omnichannel experience while maintaining compliance.


+ Conduct medical content review to identify best practice examples: Review medical content across all channels to ensure compliance with regulations & collaborate with medical affairs and regulatory teams to address any concerns or issues.


+ Develop and continually review and omnichannel standards playbook and best practice examples


+ Stay updated on medical regulations and industry trends: Keep abreast of evolving medical regulations, guidelines, and industry trends. Ensure compliance with relevant regulations and share knowledge and insights with the team to propose new strategies and initiatives.


+ Work cross functionally to collaborate where appropriate on omnichannel strategies


+ Serve as functional leader within MHI to drive core capabilities and institutional knowledge, ensuring scientific standards for content preparation and medical review (in-function/non-promotional, and promotional content), CFL interpretation


+ Serve as primary contact for collecting and distributing promotional review metrics dashboard to ensure teams are adequately sized relative to this core capability


+ Serve as Medical Review Subject Matter Expert (SME) in enterprise medical/regulatory collaboration meetings to offer enterprise solutions to advancing compliant promotional resources.


+ Serve as Medical SME/lead in advancing AbbVie Digital Lab capabilities, including core claims, in order to effectively scale across all teams within USMA.


+ Build and maintain strong and trusted relationships with key senior leaders to promote external customer engagement services as an integral stakeholder and partner in supporting achievement of organizational goals.




Qualifications




+ Advanced degree required (PharmD, DO, PhD, MD, MBA, master’s in science, RN, RPH, or related healthcare professional master’s degree).


+ Minimum 12 years of combined Medical Affairs experience (may include blend of commensurate commercial experience). Experience in transformation or organization change initiatives and cross- functional experience beneficial.


+ Brand experience preferred, with demonstrated ability to translate business needs into strategically aligned functional plans. Experience with compliance and governance programs a plus.


+ Demonstrated ability to develop, articulate and negotiate projects and priorities across functions and leadership, without direct authority.


+ Strong tactical execution and project management experience required. Record of successfully developing and implementing enterprise solutions/ capabilities.


+ Excellent interpersonal, communication, executive presence, and relationship building skills required. Customer experience focused, both internally and externally. Ability to Interact with and influence all levels of management and across teams to develop strategies and execute action plans that will achieve the objectives.


+ Excellent implementation, self-management and organizational skills; able to manage workload, set personal and team priorities and adjust as needed; ability to execute or implement deliverables in a timely manner.


+ Strong business acumen: ability to think strategically and translate a strategy to an innovative and implementable plan.


+ Experience in leading in a matrixed environment, across multiple functions, as well as in a virtual setting.


+ Strong problem-solving skills: ability to anticipate and recognize problems, diagnose root causes and take corrective action to prevent recurrence within the team.




Additional Information



Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

+ The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

+ We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

+ This job is eligible to participate in our short-term incentive programs. ​

+ This job is eligible to participate in our long-term incentive programs​




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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​


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AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.


US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html


US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:


https://www.abbvie.com/join-us/reasonable-accommodations.html


Salary: $151,500 - $288,000