Director, Operations Support - Mortgage Connect

Position Summary

The Director of Post Closing Operations oversees the final stages of real estate transactions to ensure the proper completion and compliance of all post-closing process.  Responsibilities typically include:

• Providing strategic leadership and direction to Post Closing teams, including managers and staff
• Ensure timely and accurate processing, recording and distribution of closing documents, such as mortgages and title policies
• Collaborating with internal departments (closing, compliance, disbursement) and external stakeholders (lenders, county offices, etc.) to ensure Post Closing Operations comply with regulatory requirements
• Driving process improvements and implementing technology solutions to streamline workflows, enhance productivity and reduce risk
• Managing escalations of complex post closing issues, ensuring resolution in a timely manner
• Monitoring performance metrics, maintaining quality control and ensuring adherence to company standards and legal regulations
• Assisting in managing the department’s budget and resources

• Communicate & Enforce policies and procedures to their teams
• Manage workload issues with team, proposing efficiency initiatives as necessary
• Identify exceptions to process to determine root cause and action plans for change
• Participate in System and Process Enhancement Process
• Review Staffing Requirements with their VP
• Oversee/Analyze effectiveness of OT within each respective team
• Ensure all client SLA’s are met or exceeded
• Proactive involvement with any client complaints for resolution and remediation
• Provide 1-on-1 training to the Managers, as Needed  
• Manage time off for direct reports
• Prepare & Administer Performance Reviews for Manager
• Approve Promotions and Salary Increases for Manager positions
• Participate in Interview Process, as well as Termination Process with assistance from Human Resources
• Responsible for production and profitability of team to ensure company achieves its goals and objectives
• Review Training Report to ensure team is trained appropriately in all areas
• Prepare monthly/quarterly management reports
• Actively participate in capacity planning & management
• Foster cross functional team relationships between departments – internal & external
• Build and Maintain Morale within the team
• Maintain complete confidentiality and privacy of departmental matters
• Complete all assignments in a timely manner
• Act as a leader within the company
• All other duties assigned

• Bachelor’s degree or equivalent experience
• 3-5 years of Closing or Post Closing Experience
• Strong Customer Service Focus
• Clear Verbal and Written Communication Skills
• Ability to Work in Fast-Paced Environment and Meet Deadlines
• Self-Motivated: Ability to Work with Minimal Supervision
• Persuasive, Encouraging, Motivating Personality
• Strong Attention to Detail and Analytical skills
• Ability to work both Independently and as part of a Team
• Ability to solve problems as they arise.

• Language Skills
• Excellent written and verbal communication skills
• Ability to read, analyze and interpret common technical reports, and documentation
• Present information to executive and senior management teams, sales department, internal groups and/or clients

• Competitive payrates based on skills and experience
• Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts
• Rest and relaxation: Paid holidays and generous PTO based on tenure
• Community and Philanthropy: Paid volunteer time
• Paid Maternity and Parental Leave
• Contribute to your future: 401K plan and robust continuous learning opportunities
• Work Perks Program: Access to discounts that help save money in your daily life

Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.

 All onboarding employees will be required to complete a pre-employment background check and drug screening.

We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com