Director, Operations Surgical Medical - GENESIS Health System

Position Title: Director, Operations: Surgical/Medical

Department: GHG Administration

Purpose: The Director of Operations serves as a leader, team member and professional support person across the Medical Group. Accountable for operational oversight and management for a defined subset of locations and specialties across the medical group. Identifies efficiencies and creates/replicates best practices across the medical group.

Works collaboratively with all members of the Medical Group to provide administrative support and direction to team members. Collaborates with the Medical staff and within the limits of approved policies and budgets. Functions within the standards, policies, procedures and guidelines of MercyOne and Trinity Health.

Report To: V.P. Operations

Supervisory Responsibility: Divisional/Multi-Level: The job requires direct responsibility for the management of multiple departments with large numbers of staff assigned to each. The incumbent directly and indirectly supervises multiple directors, managers, assistant managers, and/or supervisors who in turn manage and supervise their areas of responsibility. Incumbent has multiple shift responsibility for staff.

Materials Responsibility: High: Work requires a high degree of responsibility for material resources. Examples of resources could include large operating or capital budgets for a large functional area, major plants, facilities or properties, or other equivalent material assets. The employee has a large amount of control over these resources. The cost of errors might result in significant financial loss and affect overall corporate results. The difficulty, variety and depth of problems associated with these material resources is moderately complex.

Key Relationship: Co-workers/Health System Employees, General Public/Visitors/Volunteers, Physicians/Medical Office Staff, Students/Interns/Residents/Outside Instructors, Patients, Families, and Significant Others

POSITION SPECIFICATION

Education: Master's Degree

Field Of Study: Nursing, Business, Health Care Administration or related field

Special Training:

Training Preferred: Experience with process improvement methodologies preferred (Performance Excellence, LEAN, Six Sigma)

Licensure/Registration:

Experience: More than 5 years experience required.

Interpersonal Skills: Interaction is with a wide variety of people inside or outside the organization. Communications are often extremely difficult or stressful in nature. Contact with others involves highly complex and sensitive topics. The job requires extremely well developed interpersonal skills for dealing with a range of complicated problem situations. The job requires the use of diverse communication techniques.

Working Conditions: There is very limited exposure to adverse environmental conditions. Some undesirable or unpleasant environmental characteristics may occur but the physical environment is generally safe and there is minimal health risk. No safety equipment or unusual precautions are required. The amount of time the employee may experience these minor adverse conditions would be limited to 10% or less of the work day.

Possible Exposure to Blood Borne Pathogens: None

Miscellaneous:

PI254644448