Director Patient Financial Services - Cooper University Hospital

About Us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

Responsible for overseeing the day-to-day operations for the hospital and physician billing offices and providing strategic direction for all revenue cycle activities. Responsible for enhancing and maintaining a properly functioning revenue cycle process through a cross-department organizational structure. 

The revenue cycle is defined as all administrative and clinical functions that contribute to the capture, management, and collection of patient service revenue. Critical responsibilities include achievement of annual and periodic goals for significant statistical indicators of revenue cycle performance and for the organization’s overall

financial performance.Demonstrate, through plans and actions, that there is a consistent standard of excellence to which all departmental work is expected to conform.  Such a standard should be based on establishing and maintaining a constancy of purpose, focusing on continuous improvement within the Director's area of influence, and delivering the highest degree of quality service possible.

Experience Required

A minimum of 5 years management experience in the healthcare receivables field required, with a work record that demonstrates:

  * In-depth knowledge of hospital billing, reimbursement, financial eligibility and customer service  * Leadership in the core values of the organization  * Clear, effective communication skills  * A mature approach to problem-solving for all types of issues  * Demonstrated leadership of a large revenue cycle team.  * Negotiating skills  * Detail orientation  * Experience with total quality management concepts and tools

  * In depth working knowledge of Epic operating system  * Well versed in revenue cycle KPI’s

Working knowledge in the areas of billing, accounts receivable (AR) and cash management requirements, regulatory requirements, health insurance practices, industry regulatory requirements, business office operations, AR and financial reporting technology, basic accounting, and industry standards for healthcare revenue resolution management practices.

Ability to analyze and resolve problems that affect the claim submission process, regardless of whether the problem originates in an area under direct or indirect control.

Financial management skills, including the ability to financially analyze data for operations, budgeting, auditing, forecasting; basic accounting knowledge; AR and reserve analysis, market analysis; staffing and financial reporting skills.

Leadership skills to motivate cross-departmental teams’ performance towards excellence and develop team concepts and consensus-building management styles.

The ability to make a significant contribution to the organization's overall effectiveness.

Education Requirements

Bachelor’s degree required, preferably in business, health or public administration, management, or a related field. Masters in hospital or business administration, accounting, finance, or related field and closely related clinical disciple preferred.