Director, Patient Relationship Product Ownership - AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. 

The Director, Patient Relationship Product Ownership provides strategic direction while managing large multi-million dollar projects/programs both launching AbbVie Patient Services (APS) pipeline products/programs and managing their life cycle. Responsible for all operational aspects of business system development process, quality assurance and quality control. This individual provides leadership and coordinates business system ownership for Patient Services integrating the efforts of multiple stakeholders, and is responsible for managing the capacity strategy, product/program assurance and cost reduction initiatives across the network.

Responsibilities:

• Assemble and lead multiple matrixed cross-functional teams responsible for all operational aspects of business system process development, implementation, quality assurance and quality control spanning complex multi-million-dollar programs managing strategy, execution and budget.
• Lead team of business system product owners who manage the product development process from start to finish to ensure a product meets customer needs and expectations. These responsibilities span from defining the product vision using market research, customer/stakeholder needs, and the organization’s long-term goals, to managing the product backlog, to tracking and socializing performance and success measurements.
• Drive a strong collaborative partnership with internal (especially BTS) and external developers, designers, marketers, and quality assurance team members to ensure the product is delivered on time and within budget
• Implement new systems and features, new indications, new presentations and lifecycle projects for on market programs on time and within budget.
• Provide strategic direction and lead execution of the development, deployment, and continuous improvement of patient relationship management systems used across all AbbVie Patient Services programs. Establish metrics and strategies aligned to organizational goals and assign process ownership, roles, and responsibilities to enable a team of business system owners in meeting system and process goals.
• Establish program strategy and timelines, defining technical and regulatory requirements to support regulatory approvals.
• Manage competing timelines and make difficult decisions regarding priorities among projects.
• Accountable for acting as the “D” to provide strategic direction for relevant programs. This includes making and advising business system owners in following agile methodologies such as real-time decisions during development iterations, and accepting or rejecting results based on acceptance criteria
• Proactively identify and drive technical and project plan related issues to closure by working with all relevant functional lines and effectively troubleshooting and driving decisions.
• Understand project drivers, requirements, scenarios and options. Proactively drive development of contingency and/or risk mitigation plans. Accountable for ensuring programs are robust from a technical, compliance and business perspective.
• Effectively communicate and present product roadmaps, strategies, and project status to senior management and stakeholders
• Accountable for setting and achieving program and project plans, including timelines and expenses, which meet business and organizational objectives and ensuring those plans are achieved. Define budget requirements and report monthly actuals, LBE, and Plan/LRP schedules per financial schedule.
• Drive accountability of business system owners creating and maintaining a list of features and requirements that align with the product vision and goals, prioritizing backlog items based on business value and customer needs, and refining the backlog based on feedback and changing business needs
• Track industry trends, address production issues during sprints, and schedule and lead meetings to identify issues and fixes for projects

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hr day) is required

• Bachelor’s degree in business, Engineering or closely related discipline, or equivalent technical experience plus demonstrated competence, MBA preferred.
• 18+ years of combined experience in positions related to process development, project management, engineering/process support and change management.
• Must have strong knowledge of technical development and pharmaceutical regulations.
• Must have demonstrated organizational and planning skills, while managing multiple large, complex programs in the pharmaceutical industry
• Must have demonstrated strong project management skills with successful delivery of projects. Demonstrated ability to operate effectively with minimal to no supervision.
• Must be able to effectively facilitate the resolution of complex scientific, technical, analytical and business issues across functional lines.
• Experience with Salesforce in the life sciences or healthcare industry and an understanding of the Salesforce suite of products and offerings
• Demonstrated ability to effectively communicate with excellent verbal and written communication skills and the ability to influence cross functional senior and executive management.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

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• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

• This job is eligible to participate in our long-term incentive programs​

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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html