Director, Patient Services Reporting & Analytics - EVERSANA

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!  

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.   

THE POSITION:

Director, Reporting and Analytics, will be a key member of Patient Services – Reporting and Analytics leadership team, as part of Eversana’s Patient Services organization. They will be an integral part in shaping the cutting-edge of Patient Services analytics offerings to BioPharma industry. Their goal is to lead the enhancement of existing patient services reporting and analytics solutions; as well as to contribute to generating new lines of business through custom data deliverables, consulting practices and new analytics product development.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• They will be accountable for creating Reporting, Analytic and Insights solutions for Eversana’s Patient Services clients on performance and value on established SLAs and KPIs.
• They will be responsible in leading a team of Analysts (both onsite and offshore) to generate these actionable artifacts & solutions. Will also be responsible for data deep-dives to RCA identify and help resolve access, affordability, and adherence challenges across patient access journey.
• They will support clients and business partners via operational excellence, strategic thought, effective decision making and organized project prioritization and delivery. They will provide a clear, strategic vision and a plan for bringing actionable, innovative analytic solutions.
• Employee will be a thought partner and consult in a matrix-environment with Patient Services leaders across Client Services, Operations, Product, Innovation, Data and IT to drive timely, accurate and comprehensive resolution and outcomes.
• All other duties as assigned 

PEOPLE LEADER 

People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values.  In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:

• They will ensure effective project and program management principles in action by setting clear direction, creating effective plans, and ensuring clear measurable outcomes are created and communicated to team members.
• They will ensure all work is accomplished effectively by managing employee performance, work processes and other resources.
• They will work with PS-Analytics leadership in developing a pipeline of excellent talent to fill future business needs. Including but not limited to interviewing, selecting and supervising the activities of the department staff; communicate interpret and discuss with team the company policies and procedures.
• Other Talent management duties such as – determination of job objectives, work methods and performance standards; review of performance relative to departmental objectives discussion appraisal with each employee and performance; authorization and communication of compensation increases, promotions, transfers, discipline and discharge and administration of all other personnel actions.

EXPECTATIONS OF THE JOB:

• Travel (% or number of days) : Expected 20% 
• Hours (Hours per week, days of the week): 40

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Education: Bachelor’s degree
• Experience and/or Training: 6 yrs of relevant reporting and analytics experience with healthcare data esp. patient level data
• Technology/Equipment 
  • Hands-on must haves: Snowflake, SQL, Tableau, Power BI
  • Databases: Snowflake, SFDC, CRM, Pharmacy
  • Project Management: JIRA, Smartsheet
  • Presentation skills: MS PPT

PREFERRED QUALIFICATIONS:

• Education (i.e. degree required):Bachelor’s Degree
• Experience and/or Training (i.e. the kind of skills and knowledge and number of years required):
• Great to have: hands-on patient services data analytics expertise: 8+yrs of prior experience working with internal and external clients, data providers and other 3rd parties to enhance and execute team priorities by leveraging data and analytics. Should be able to define, create and increase the consumption of portfolio-level power stats as well as help RCA operational issues with articulation of accurate and comprehensive set of KPIs
• Client-facing: Should be able to present and drive meaningful progress with compelling insights-driven storytelling to clients esp. on project coordination/management updates, leading product demos of reporting & analytics solutions
• Should be outcomes-driven : Proven expertise in translating business objectives into analytical questions and then working closely in co-ordination with various teams such as internal IT, Analytics & Data as well as client teams and 3rd party vendors across Data, IT and Business to generate analytics solutions
• Licenses/Certificates (e.g. trade certificates, driver’s licenses, professional certifications, etc. required):
• Any business intelligence tool certification such as, Tableau Desktop certified associate or Power BI certification
• Any industry-recognized industry data analytics certification
• Great to have: R, Python programming experience.
• Technology/Equipment (if applicable, the proficiencies required to perform the job)

OUR CULTURAL BELIEFS: 

Patient Minded I act with the patient’s best interest in mind.  

Client Delight I own every client experience and its impact on results.  

Take Action I am empowered and empower others to act now.  

Grow Talent I own my development and invest in the development of others.   

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.  

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.  

Embrace Diversity I create an environment of awareness and respect.  

Always Innovate I am bold and creative in everything I do. 

EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $120,000 to $145,000 and is not applicable to locations outside of the U.S.  The base salary range represents the low and high end of the salary range for this position.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).  EVERSANA reserves the right to modify this base salary range at any time.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact Brooke Smith, brooke.smith@eversana.com.

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