Director, Platform Technology Services at ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

About Digital Technology

We’re not yesterday’s IT department, were Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them. 

Role: 

This person will lead a team of managers and a broader team of engineers who are responsible for the design, implementation, management, and overall health and performance of critical technology platforms at ServiceNow doing proactive performance tuning and analysis.

What you get to do in this role: 

• Own and manage several large enterprise platforms. 

• Define and implement overall strategy for key technology platforms – identify opportunities and advocate for your vision. 

• Hire and develop both technical engineers and managers in leadership, situational awareness, executive presence. 

• Facilitate cross-functional collaboration among development teams, stakeholders, and business units to deliver integrated and cohesive solutions.

• Foster a culture of continuous learning and exploration to stay ahead in technological advancements and emerging trends.  

• Manage a large portfolio of parallel projects (with outside project manager support in some cases). Align team to department-wide project/program management and planning techniques and identify and implement process improvements. 

Qualifications

• 10+ years of professional experience with enterprise technology operations. 

• 5+ years of experience as a people manager. 

• Formal education and training in technology and business preferred. 

• Experience with large enterprise platforms – SAP, ServiceNow, O365/Power BI, Snowflake. 

• Experience managing software development activities at scale and familiarity with SDLC processes. 

• Knowledge of relational databases (Oracle, MySQL, SQL Server). 

• Experienced with production system operations, incident management, internal or external customer support and communication processes. 

• Excellent communication and presentation skills. 

• Understanding of ITSM, ITIL, or other frameworks. 

• Experienced with data-driven decision making. 

• Skilled at gathering facts, understanding, simplifying and explaining complex situations. 

• Strong collaborator and relationship-builder. 

• Executive presence – experience interacting with and presenting to executive leaders.