Director Pool Administration - Sedgwick Claims Management Services, Inc.

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Director Pool Administration

PRIMARY PURPOSE:  Oversees higher complexity Sedgwick Pooling client operations for a given pool(s).  Manages and coordinates all services, both internal to Sedgwick and external, required for a self-insured public entity risk pool. Directs the totality of pool operations on behalf of the client including indirect oversight of loss control, accounting & finance, marketing, and all specialty units doing business on behalf of the pool. 

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Directs leadership and operations of client activities, works directly with the client(s). Maintains department infrastructure, oversees all client administrative services, develops, and maintains department standards, assists in the pricing of services, oversight of quality control. Uses industry and market conditions to develop strategies and initiatives for success in marketplace.
• Oversees member relations and manages dispute resolution, including escalations and complex issues.
• Represents administrative services in new product development, marketing, and market space expansion.
• Oversees strategy for complex client pool operations including the formation of new groups and the development, analysis, and interpretation of program policies according to industry.
• Partners with the client’s board chair in leading client meetings.
• Provides technical assistance, oversight and mentoring as appropriate with internal administrative and professional staff.  Oversight of internal colleagues working administratively and otherwise on behalf of the pool including the integration and management of cross workstreams within the pool.
• Represents the client's policies, programs, and services with employees, member agencies, representatives of other agencies, internal and external customers, and members of the public.  Takes actions are on behalf of the client (pool).
• Analyzes pool performance against operating plans and standards. Interprets and presents the results of operations in alignment with the creation of content and preparation and presentation of material to internal and external stakeholders.
• Directs on all client matters and ensures compliance with all regulatory requirements and agencies.
• Oversees program management operations for the pool, coordinates with internal staff responsible for accounting and finance, underwriting, risk control, and claims.
• Assists in the development of programs, underwriting processes, pool structure, governing documents, and regulatory requirements. Oversees the formation of new groups, addition of new members, underwriting and accreditation.
• Works with internal and external parties to ensure completion of the program budget, annual reporting, and financial statements.
• Acts as a mentor and provides training to the Pool Administration Manager; guides on complex issues.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Travels as required.

SUPERVISORY RESPONSIBILITIES

• Provides support, guidance, leadership, and motivation to promote maximum performance.
• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.

QUALIFICATIONS

Education & Licensing

Master's degree from an accredited college or university preferred.  Associate in Risk Management (ARM) certification or other comparable risk management designations required within 180 days of hire.

Experience

Seven (7) years of related experience or equivalent combination of education and experience required.  Three (3) years of supervisory experience required.

Skills & Knowledge

• Strong project management skills
• Ability to organize and plan projects over extended periods of time and coordinate with other contributors to ensure timely execution
• Ability to effectively and persuasively present information and respond to questions from groups of managers, clients, and general public.
• Strong project management skills
• Ability to organize and plan projects over extended periods of time and coordinate with other contributors to ensure timely execution
• Ability to effectively and persuasively present information and respond to questions from groups of managers, clients, and general public
• Excellent oral and written communication skills, including presentation skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Proven management/leadership skills
• Excellent negotiating skills
• Ability to create and complete comprehensive, accurate and constructive written reports
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:  Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:  Computer keyboarding, travel as required

Auditory/Visual:  Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.  They are not intended to constitute a comprehensive list of functions, duties, or local variances.  Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.