Director, Population Health & Community Connect - The University of Chicago Medicine

Join one of the nation’s most comprehensive academic medical centers, UChicago Medicine, as Director, Population Health & Community Connect for the Information Technology department.  This is a position where the majority of work will be conducted remotely; however, it will be necessary for you to be onsite approximately one day per week for leadership (IT, Operational and Affiliate) meetings and project milestones.  The IT Director, Population Health & Community Connect is responsible for developing and directing the operation of UChicago Medicine’s Population Health Application Portfolio and the Epic Community Connect Program under the direction of the Executive Director of Clinical Applications. The Director will provide best practices in application planning, development, and maintenance to UChicago Medicine clinicians, users and affiliates. The position is responsible for population health applications including Arcadia & Epic, as well as the utilization of applications under UCM’s Community Connect offering.  The Director is responsible for organization, control, and management of the IT staff assigned to these initiatives.

Who you are:

• Bachelor’s degree or equivalent relevant certification in healthcare, business management or information systems is required
• Twelve or more years of experience in healthcare application experience
• Five or more years in a senior IT management position with responsibility for Population Health or Community Connect.
• Previous experience with Arcadia strongly preferred
• Certification in Epic modules supporting Population Health, Community Connect, Affiliate Support, Data Integration, and/or Data Exchange strongly preferred
• Experience with multiple software applications, systems analysis/design, Integration/design, or web applications/design
• Must have issue tracking and resolution skills
• Must be able to prioritize, organize, and assess work in order to meet aggressive deadlines and to cope in a fast-paced environment
• Experience developing presentations for project work
• Capable of working well in a diverse, multi-disciplinary team and successfully interacting with others at all levels of the organization, including remote teams
• Solid skills in documenting and analyzing business processes
• Proven skills in problem solving
• Excellent interpersonal, written and oral communication skills, and effective presentation skills
• Ability to plan and facilitate meetings with diverse participants
• Ability to maintain a professional attitude and demeanor in both normal and pressure situations 

What you’ll do as the Director, Population Health & Community Connect:

• As a vital part of the IT leadership team, you will have direct responsibility for management of the Population Health & Connect application groups, and cross-functional responsibilities to ensure all of IT develops into a “best-in-class” organization
  • Understand and forecast business needs, and proactively developIT strategies and roadmaps under the direction of the Executive Director of Clinical Applications
  • Establish service level agreements with operational and clinical leaders; and exceed expectations so as to ensure the highest levels of customer satisfaction
  • Perform personnel administration tasks including managing, evaluating, and developing staff to high standards
  • Assist Executive Director of Clinical Applications in development of annual budgets, resource planning, and communications

• Responsible for IT project assessment, deployment and post live maintenance in the Population Health & Community Connect spaces:
  • Evaluate new applications, facilitate demonstrations, and gather feedback
  • Partner with operational executives in developing budgets, pro formas and KPIs
  • Identify IT deliverables and resourcing needs
  • Present project discovery outcomes to executive leadership in IT Governance forums
  • Oversight of new Community Connect site roll-outs
  • Oversight of new software implementations, integrations, and data ingestion
  • Oversight of Incident & Problem resolution
  • Oversight of application enhancements and routine maintenance
  • Managing vendor relationships and contracts
  • Managing Affiliate (Connect Site) relationships

E4 Leadership (Equity, Engage, Evolve, Excel) is a patient centered management system that empowers teams to improve on a daily basis. This is done through daily readiness huddles, real time process monitoring, performance review huddles and structured problem solving. E4 Leadership is an evolving system where leaders work together to cultivate a culture of equity and continuous improvement that enables:

1. Each person to realize their full potential for contribution
2. The organization to achieve high performance outcomes
3. System-wide integration, coordination, and seamless execution
4. Clear focus on exceptional, equitable patient care and experiences.

As part of the leadership team, this position will be instrumental in reinforcing and sustaining UCM’s E4 Leadership Culture.

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities

UChicago Medicine is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

Must comply with UChicago Medicine’s COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.