Director, Privileged Access Management at Fiserv

Calling all innovators – find your future at Fiserv.We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job TitleDirector, Privileged Access ManagementWhat does a successful Director of Privileged Access Managementdo at Fiserv?You will work under the Vice President of Privileged Access Engineering to plan, conduct and establish a functional vision for PAM assignments and will be primarily responsible for delivery and buildout of a Privileged Access ecosystem. You will also lead the onshore Privilege Access Management Team to ensure deliverables are met within Service Level Agreements (SLAs).What you will do: Direct their team to provide operational excellence and support and collaborates with peer managers on IAM planning and build teams to maintain an ongoing IAM strategyMaintain a production environment addressing the needs of the business and provide best in class services by affectively managing incidents, service requests, change and problem management processes for service areasTroubleshoot issues and engage in the process for root cause analysis and support application integrations issues, working closely with development groups, business liaison teams, operations staff, security groups and technology administration groups on all activities related to application integrations and system enhancementsPrepare and maintains documentation including SOPs, runbooks, resiliency plans & incident response materials and communicate and handle scheduled & unscheduled service interruptionsParticipate in the definition of metrics and service levels and provide a daily health check status on all systems including number of incidents, tickets closed, system outages, etc.Create detailed artifacts for system maintenance, configurations, and ad-hoc server patching and participate in development, testing, implementation and support of all enhancements to the systems, services and technologiesGuide associates on troubleshooting techniques in both cloud and on-premises enterprise technology and automate processes where required or identified and maintains concepts of continuous improvements in both support operations and associate knowledgeWhat you will need to have: Bachelor’s degree or equivalent industry experience5+ years of experience in Business Systems AnalysisExperience with privileged access controls from a user experience perspectiveWhat would be great to have:1+ years’ experience interfacing with Corporate Audit and External Audit functions for regulatory complianceCybersecurity certifications such as CISA, CISSP and CyberArk certifications – CDE, Sentry, Defender#LI-RM1This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.Thank you for considering employment with Fiserv.  Please:Apply using your legal nameComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).What you should know about us:Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.Our commitment to Diversity and Inclusion:Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.SummaryLocation: Frisco, Texas; Alpharetta, Georgia; Remote, Ohio; Berkeley Heights, New JerseyType: Full time