Director, Process Excellence - EPMO - Hanger, Inc.

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?

The Director, Process Excellence-EPMO holds a critical role responsible for overseeing the organizations project discipline, governance, & ensuring alignment with strategic priorities and resource constraints. This role will drive rigor in project management practices, foster a culture of continuous improvement, and lead the EPMO to support Hanger's mission of enhancing mobility and improving lives. The Director, Process Excellence means being at the forefront of driving strategic initiatives that directly impact the lives of our patients and the success of our organization.

Your Impact

• Develop a discipline of continuous improvement across Enterprise Program Management Office to ensure industry best practice standards are embedded into our Way of Working
• Collaborate with initiative leaders to enable successful project execution, providing strategic insights to overcome challenges, ensuring appropriate application, and facilitating learnings as applicable ensuring ongoing engagement
• Design methodologies, tools, and templates to support key programs, with the assistance of change management agents
• Educate and train leaders on the benefits Organizational Transformation and applications of industry practices to keep leadership future-thinking
• Collaborate with the Change Management Director to establish implementation, change management, and communication plans within enterprise project management efforts that address the people side of change
• Build Best Practice Portal as enterprise-wide ‘one source of truth’ for tools/resources
• Establish project management governance frameworks, methodologies, and standards to ensure consistency, efficiency, and quality in project delivery across the enterprise
• Define project management processes, roles, and responsibilities to promote accountability and transparency throughout the project lifecycle
• Build and maintain strong relationships with key stakeholders, including senior leadership, business unit heads, project sponsors, and external partners, ensuring effective communication & alignment throughout project lifecycle, facilitating collaboration & buy-in from stakeholders
• Work with Human Resources to develop a career pathway for Project Management discipline including trainings, webinars, further education opportunities
• Ensure that project management practices comply with relevant regulations, industry standards, and internal policies, upholding ethical standards and promoting transparency and accountability in project execution
• Influence and partner on organizational transformation efforts to identify and implement best practices and effectiveness priorities
• Lead team of project managers focused on enterprise-wide projects and initiatives.

Minimum Qualifications

• Bachelor's degree in business administration, project management, or related field; MBA preferred
• Minimum of 10 years of experience in project management, with at least 5 years in a leadership role
• PMP or other relevant certifications preferred
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures. 

Additional Success Factors

• Proven track record of driving strategic transformations and delivering tangible results within complex organizations
• Strong leadership, communication, and stakeholder management skills.
• Deep understanding of Program & Project Management standards of best practice methodologies
• Expertise in process improvement frameworks
• Proficient in change management principals
• Strong analytical skills
• Familiarity with tools for project management
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

Our Investment in You

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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