Director, Product Management -eCommerce Order Fulfillment - Samsung Electronics Perú

Director, Product Management -eCommerce Order Fulfillment

Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

Role and Responsibilities

This person will lead a team of product managers to drive initiatives that define the next gen. engaging and high-converting experiences for B2C e-commerce for Samsung products including flagship mobile phones, leading home entertainment products, home appliances, accessories, and other products.

• Internalize and deeply understand Samsung’s mission and strategies, as well as the mission and objectives of the eCommerce team.
• Distill vision and strategy for the team, get all members of the cross-functional team excited, lead and influence teams to implement ‘never been done before’ features and initiatives.
• Be data-centric to make informed product direction, whether in the form of competitive intel, customer behavior or other business metrics. Solicit and embrace critical feedback.
• Drive innovation, definition, deliverables planning (roadmap), and design of entirely new products and features to deliver against team and company goals.
• Drive cross-functional team to set qualitative objectives and quantitative goals.
• Drive definition of and execution against product go-to-market plan, including phasing and training.
• Provide guidelines on product specifications to the product team, review and provide feedback on product roadmap and KPI metrics.
• Monitor and measure launched products and feed learnings back into the product development process.
• Clearly communicate product plans, benefits, and results, as appropriate, to both internal stakeholders and external stakeholders.
• Has strong technical and analytical skills and is proficient in Confluence, JIRA, Smartsheet/Airtable, Tableau/Google Analytics/Firebase or other analytics tools.

Skills and Qualifications

Minimum Qualifications

• Bachelor’s degree in business or computer science or equivalent.
• 10+ years of experience delivering highly successful experiences/campaigns or both, with your fingerprints all over them which you’re extremely proud of what you’ve accomplished.
• Master's degree in business, technical, or equivalent field is preferred, along with 8+ years of experience.
• Having prior experience in eCommerce order management, order fulfillment, inventory/supply chain management and delivery promise management is a huge plus.
• Having prior experience with partner integrations – not just limited to final mile carrier integrations, ERP/WMS integrations will be a huge plus.
• Stellar design instincts and product taste.
• A high bar across the board - from your contributions to the people you work with to the products you work on.
• A “leader” personality - biased toward action, great collaborator, and master disambiguator/simplifier - constantly pushing toward clarity and delivery.
• Experienced in leading teams in a fast-paced work environment.
• Grittiness. You never hesitate to roll up your sleeves and tackle something hands-on, and you persevere when others fall away.
• Finger-tipsiness with data: you just go get the data you need with no muss/fuss and can whip it into an insightful story with no help. You know how to leverage data to make decisions without getting stuck in analysis paralysis.
• A never-ending desire to learn and grow.

Characteristics

• Highly motivated and self-driven.
• Strong process-oriented thinker.
• Organized, detailed, goal-driven, and achievement-oriented.
• Able to critically evaluate and question data and plans.
• Able to think strategically and tactically.
• Comfortable with a highly dynamic and changing work environment.
• Competitive, strong desire to “win”.

Preferred Qualifications

• Develop and maintain excellent working relationships with all assigned levels within and outside the company.
• Plan, organize, and prioritize multiple assignments and projects.
• Review detailed product development, marketing documents, and media materials as needed.
• Demonstrated competency in both oral and written communication modes for both internal and external personnel at various levels.
• Work independently and in a team environment in order to achieve customer business objectives, personal and team goals, and complete assignments within established time frames and specifications.
• The ability to develop tasks and work assignments, based on sometimes vaguely defined objectives.

Physical/Mental Demands and Working Conditions

• The position requires the ability to perform the essential duties and responsibilities in the following environment:
• Work is generally performed in an office environment.
• Operate a computer keyboard and view a video display terminal 50% of work time, including prolonged periods of time.
• The movement and transportation of equipment, most of the time under 25 pounds.
• Performs work under time schedules and stresses which are normally periodic or cyclical, including time sensitive job stress, fatigue, unpaid overtime, intellectual challenge, constant technical data feedback, language barriers, and business management stress.
• Machines, tools, equipment, and work aids representative and commonly associated with PCs, printers, and office work areas.
• Frequently works additional hours beyond normal schedule.
• Under very little direct supervision with a high level of responsibility to apply general policies and guidelines where decisions are seldom monitored and consequences of decisions adversely affect operating results and management decisions. Complete access to confidential company data where disclosure may jeopardize the company’s competitive position.